Gæstebruger
1. marts 2024
YES It's clean (kind of), yes it is new, yes it's shiny bright (sort of). But this place has a dirty underbelly. If you want to be treated like a someone's poor cousin, like you are in inconvenience, like you are stupid, then spend a few nights here. There is no staff around after hours, so if anything goes wrong: the sink clogs, the toilet paper was not refilled, the ice machine doesn't work, you will be maligned by the front desk and made to feel like your hundreds of dollars spent to stay here was an inconvenience for them. Hilton has a slick product, but their front facing staff suck. Customer service was never part of their training. Apparently it's a dirty word here. Did I mention the Flea bites? or the Noise? As I said, stay elsewhere. IHG and Marriott have much better products and lovely staff in this town. I am a Hilton Diamond Member so this is my preferred brand, but not in Laredo.
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