Gæstebruger
28. september 2023
For those trying to weigh in on which hotel to choose while staying in Laramie, please take our word for it, you want to stay at the Hilton Garden Inn Laramie. Let me explain why.... Our stay was not planned. In fact, we were traveling through the area on I-80 from a vacation to Yellowstone National Park. We had a vehicle emergency that rendered us motionless at a car wash off of I-80. Not knowing what town we were in, not knowing what was wrong w/ our vehicle, we were in a panic knowing we had a vehicle packed w/ luggage, 3 adults & 2 dogs & the sun setting behind us. Google maps confirmed we were in Laramie, Wyoming. While my husband was accessing the vehicle engine & making calls to locate a repair shop & my son was calling tow companies, I made a call into the Hilton Garden Inn. The front desk could hear the desperation in my voice from the unknown circumstance we were in. They did have a room available for the night, but we had no way of driving there, or transporting our belongings to their hotel. I had previously called a rental car company & they would not have a rental vehicle available for 2 days. In the last moment I asked if they had a shuttle bus, and she said they did. I broke down crying. Within 30 minutes the shuttle bus arrived & loaded our family & all of our belongings into the hotel shuttle bus. We know this is probably not the rule, but we are so appreciative of this exception to have the shuttle bus service extended to pick us up in our time of need!!! From the moment we arrived at the hotel through check-out, the hotel accommodations were exceptional & we were treated with the utmost courtesy. We want to specifically commend Desiree at the front desk for her calming phone interaction in our highly stressful situation & her polite & caring demeanor upon our arrival & check-in. We want to thank Joe, Hilton's shuttle bus driver for putting us at ease in coming to our rescue & transporting our family, dogs & luggage to the hotel. The Hilton family should be proud of the representation we encountered on our unexpected stay in Laramie. I highly recommend the Hilton Garden Inn Laramie!
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