BE Resort Mactan

Check in was a bit of a mess. Only one person on desk. Trying to check me in, answering questions for those that butted in and answering the phone. Not impressed. Room was a Chic but unable to open patio doors for safety reasons. No slippers as was stated. Only coffee in room, no teabags. Drinks and food very expensive for what it is. I feel it is not value for money. Also due to limited beds by the pool, laying towels on them has to stop. Very disappointed. Will not be staying again in the near future. Not recommended.

Clean and great stay, nice sized pool and comfy cabanas , the food is good in morning, the beach is not clean though and we preferred swimming in the pool

Cebu itself was a bit of a downer. However the hotel and staff were quite nice. The hotel grounds and beach was clean at all times but outside of the hotel was.. well.. unsightly and smelly if you plan to go for a walk. There are 2 nice restaurants nearby but if you plan to bring your food back or order take out by delivery, the hotel will charge you 250 pesos. The food at the hotel itself was okay, breakfast had lots of options and both restaurants at the hotel offered variety. The rooms were also spacious but their aren't any drapes so if you plan on sleeping in, that might be tough as you'll get up as soon as the sun rises. The walls are also thin and my first night was dreadful with a loud family next door. The staff did try their best to get them to quiet down which was appreciated. The pool and gym were also good and the pictures are a true representation of the hotel. Overall, the ambiance and light music was good and helped me to finish my 5000 word essay so that was great 👍

Their service is awesome. Nice staff...very friendly and respectful.

Love this place and will definitely come back! We’ve only stayed here for 1 night on our way back to Manila. I wish I’ve booked for a few nights. The ambience was nice. My kids loved it there- the lifeguard was very proactive too. They have the best spag bolognaise and great service from the restaurant. My only negative feedback - the check in was a bit of a hassle. Check in time was 3pm which is already a bit late, I’ve checked in to find out our room was not even ready. But it was ok though because we were allowed to use the swimming pool and beach access whilst we were waiting, it would be annoying though if you just wanted to go straight to your room to lie down and rest. In saying this, I’ve seen their housekeepers working really hard as the place was understandably busy. Will 100% recommended this place to my friends and family who would travel to Cebu. :)

1. Socket Issues: All sockets in the room were not functioning properly. They did not fit all types of plugs, which created significant inconvenience when charging electronic devices. 2. Air Conditioner and Hand Soap: The air conditioner was not adequately serviced, and the hand soap bottle in the bathroom was not refilled prior to check-in, causing discomfort and inconvenience. 3. Breakfast Quality and Timeliness: The breakfast provided was insufficient, with limited options. Additionally, food refills were delayed, affecting the overall dining experience. 4. Delayed Check-In: Our check-in for one of the bedrooms was delayed, and we did not receive access to the room until 5:00 PM, causing a disruption to our schedule. Summary: These issues have negatively impacted the quality of our stay. Immediate attention and resolution are requested, particularly concerning the malfunctioning sockets, delayed check-in, and inadequate breakfast service. Thank you for your attention to these matters.