Mövenpick Hotel Mactan Island Cebu

What an underwhelming experience staying at Movenpick Mactan. I had two reasons for booking at Movenpick after reviewing their website. I am a member of the loyalty program that Movenpick is associated. It wasn't until after I booked that I found out that the ACCOR Live Limitless loyalty program did not apply to this particular Movenpick hotel. My wife and I were celebrating our birthdays as well as wedding anniversary so when I saw the Ibiza facility on the website we were excited that this would be a celebration/vacation to remember. We soon found out after arrival that the Ibiza precinct had been damaged in a typhoon 3 YEARS AGO (2021) and had not reopened. I questioned an executive about the possible misleading information on the website and was told that it takes about 1 year to remove it from the website (really????) and another year to have it uploaded again so it was left there offering an experience that wasn't there. The breakfast buffet was very good and the staff at all outlets were friendly helpful and very courteous. The same cannot be said of the snacks (spring rolls) near the pool that were served overcooked. The club sandwiches were delicious. Our anniversary dinner Crispy Pata and Pochero were bland and not up to what we would expect from a five star hotel kitchen. It was an underwhelming experience. If you want filipino food then walk to the entrance and diagonally opposite is the Morning Glory restaurant which we visited and enjoyed a delicious array of filipino cuisine.

All good, especially the service.But the hot water in the bathroom.wss practically non existent. This was a major veto factor. Most times we had to either forfeit taking our shower or shower with cold water. Unless this is addressed we will not be coming back to this hotel.

nice place to stay… staff are friendly and helpful.

We were pleasantly surprised by what an amazing hotel this has been. The staff have been so lovely and accommodating. From the room staff, front desk staff, and wait staff they were beyond lovely. We even took time to eat at their restaurant in house and our server Aden took great care of us. I was also SO happy to see our turn down service came with dried mangoes. 10/10 would book again.

Great and perfect hotel for jetsetter, can totally relax with the nicest view.

The hotel too old and need to renovation ....