Eloisa Royal Suites

It is good place location, The service is a good to guiding me that I asked him where is the pool? He guiding me to went to the pool. I felt like I was grateful to have you as well. I hope this place is really good and amazingly cool. There’s place is near to that airport, Mactan, Cebu City, Philippines. Thank you very much. I definitely recommend this place ever.

staff are very friendly, the bistro is soo clean and staff are friendly..

Thank you very much for the warm welcome. we enjoyed staying with your hotel. Staffs are helpful and accomodating.

Very much enjoyed our stay at this facility. Thx

Perfect place, nice rooms and very accommodating staff especially Ms. Chanly, Receptionist and Guards as well. Also, I love their breakfast buffet. Definitely, we will go back here.

We initially booked a standard room, but upon arriving at the front desk, we were informed that no standard rooms were available. Despite the website still showing availability, the staff explained that they had forgotten to update the system. They offered to upgrade us to a premier room, highlighting the presence of a swimming pool. We were excited by this and confirmed the booking, assuming the room would be conveniently located near the pool. However, upon check-in, we were assigned a room in another building on the second floor. When we finally reached our room, my husband and I were extremely disappointed to find that it was much smaller and more cramped than it appeared online. The lack of space made it difficult to move around comfortably, leaving us dissatisfied with our choice. Adding to our disappointment, the walk to our room was unpleasant, as there were plates, spoons, and forks left in the hallway—a clear indication of poor cleanliness. I nearly stepped on some of these items, but thankfully, my husband noticed and warned me. Once inside the room, the air conditioning was not functioning properly. After waiting around 20 minutes for the staff to address the issue, we were moved to another room where the air conditioning was working. Unfortunately, the issues didn’t stop there. The bathroom sink in the new room was clogged, and the bidet holder was detached from the wall, further compounding our frustration. On the second day, my husband had to leave for work early in the morning and returned around lunchtime with food on his motorbike. The staff, however, did not allow him to bring the motorbike closer to our room, forcing him to walk approximately 150 meters in the intense heat. While they offered to deliver the food to our room, this was far from a convenient solution. To make matters worse, the front desk staff and security personnel were consistently unfriendly throughout our stay, leaving us with an overwhelmingly negative impression. Overall, this has been the most disappointing hotel experience we’ve ever had. We deeply regret choosing this property, as it was absolutely not worth the money we spent.