Belmont Hotel Mactan

Good location, 😍the room is clean, beautiful pool, cons, poor noise insulation, you can hear the neighbors, I lived for 2 nights, three days, changed towels and provided water, toilet paper, only 2 days, there was a store next to me, I bought it myself, so I lower the rating for the service😬

Not Worth the Price — At Best, Average for a 3-Star Hotel Stayed: August 9–12, 2025 From August 7–9, I stayed in Cebu City and checked into this hotel on the evening of the 9th. To my surprise, the Ironman Triathlon was taking place — a massive event that completely closed the hotel’s beach and all coastal roads on Mactan Island, making it extremely difficult to get anywhere. The hotel I stayed at in Cebu City had proactively informed me in advance that their pool would be unavailable due to renovations. In contrast, this hotel gave absolutely no notice about the Ironman event, despite knowing well in advance that it would cause major disruptions. This level of negligence is unacceptable. They later claimed they had informed guests who booked directly with the hotel. However, when I contacted them before my stay to reconfirm my reservation, their reply simply stated, “Your booking is confirmed,” without a single mention of the event. This was highly unhelpful and showed a complete lack of hospitality. On the day of the event, I had an island-hopping tour booked. Normally, the port is about 30 minutes away, but due to the road closures, I had to walk a long distance and take two or three different motorbike taxis, which took me two full hours to finally arrive. If I had been told in advance, I could have swapped my Cebu City and Mactan stays to avoid the disruption entirely. Not being informed made this one of the worst travel experiences I’ve had. The problems didn’t end there. The room looked clean at first glance, but in reality, it was far from it. The bed sheets had visible footprints from a previous guest. I only noticed this at night, so I reluctantly slept on them. The next morning, I requested room cleaning — but the sheets were left unchanged, and the room was only superficially tidied up. When I raised these issues with the front desk, all I got was “Sorry” and “We will report it to the manager.” No offer to immediately clean the room. Some staff even smiled while I was explaining the problem, which felt extremely disrespectful and gave the impression that they do not take guests seriously. While the room was compact, the shower water never got hot until I let it run for more than 10 minutes. The ventilation was either nonexistent or very weak, leaving the room constantly humid. The doors and walls were thin, so hallway noise was very loud. I have visited Cebu and the Philippines over 10 times, but this was the first time I have had such a disappointing experience. There are many better-value hotels available. I absolutely do not recommend staying here. At best, it may be worth visiting on a day trip just to use the private beach — nothing more.

We stayed at the Belmont for three nights on a high floor of the hotel. The Belmont is a nice hotel, but we would not stay here again. Pros: The bed, comforter, and pillows were very comfortable. The AC in the room worked great. The shower pressure was strong. This hotel has a small gym with everything you need to continue your workout while on vacation. The best part of Belmont is the private beach that quests have access to just 5 minutes walk away. Cons: The TV in the room did not work well. The cable connection kept cutting on and off making watching a show impossible. The shower had inconsistent temperature. The restaurant food wasn’t great for its high price. The street food was better. The in hotel pool was extremely small for a hotel this size. Although Belmont has some nice qualities, we have stayed at hotels that were much nicer for less money, so we would not stay here again.

Just Two More Nights… We said goodbye… and then asked for two more nights. Because sometimes, you don’t need a reason—just a feeling. Belmont Hotel gave us comfort, kindness, and a kind of peace that’s hard to describe. Our hearts are full. We’ll be back… not as guests, but as a couple getting married here soon. See our earlier post for the full review and photos—it’s all still true.

My advice, do not stay here in July. The hotel allows the nearby teenage english students to stay, and they cause a lot of chaos and are unsupervised most of the time. (I am a teacher, little discipline) Unfortunately, this makes it feel more like a youth hostel, than a hotel. Second, is the noise, lots of construction work up until 10pm and some all night long, lucky the room's AC is so loud but without it you can't sleep. Third, be prepared for every single time you walk down into the lobby, sales people will pounce on you trying to sell condos. There should be no sales people within the hotel at all! The pool and beach are amazing and the customer service is very good, but not as good as Boracay. But, at times the atmosphere is rowdy and not peaceful. Lastly, the stock of the pool bar and beach bar is pretty poor, never has what you actually want, and it is overpriced. (food and drink) Would I stay again? No. Is it value for money? I guess so. I would pay a bit more to stay in a better resort closer to the beach.

I had a generally good stay at Belmont Mactan. The room was clean and well-maintained, and both check-in and check-out were quick and efficient. However, there were a couple of downsides. The toilet stopped functioning during the last few hours of our stay, which was inconvenient. Also, the shuttle service to the beach didn’t follow the posted schedule, we were made to wait only to be told later that no shuttle was available. Despite these issues, the overall experience was still pleasant.