Courtyard Lansing

The Courtyard came to our rescue at midnight when the reservation at our original hotel couldn’t be honored because their housekeeping staff had forgotten to clean our room (they had six empty rooms, but they hadn’t been cleaned which prevented our being able to check-in). The Courtyard was incredibly welcoming and accommodating, ensuring we were able to get settled quickly and catch a few winks. Kudos to their night staff.. great people.

Only one elevator at front of building, but the room given was to far for a handicap person, on the other side of hotel. Construction going on Friday and Saturday. Given a room, and bed had not been made or room cleaned, had to be given another room. I thought I asked for handicap accommodations, but there were none. Building looks like an old apartment complex. Big tree covering room window, which made the room dark.

We really loved the layout and size of the room. Also, had a small balcony, but that wasn't in the greatest condition and the weather really didn't allow for it to be used. They are currently renovating, so it was messy in areas. I specifically selected this hotel for price, location, and that it had a pool. The pool was under maintenance, so we weren't able to use it. I didn't know this until check-in which was very disappointing. They did offer for us to use a pool at another hotel down the road. Nice offer, but really not feasible or practical. I would consider staying here again if the price is right.

Great overall customer service. Great staff. Off the charts customer service. Thank you!!!

Room was not as clean as I expected. Staff friendly but not timely.

The bathroom smelled like a there was a back up. It was very off putting. The bed is comfortable, but the sofa was dirty.