Courtyard Lansing

When we booked this property, we knew being a Courtyard by Marriott it should be a quality location, with clean rooms and amenities at a reasonable price. We spend almost all our hotel stays at Marriott branded properties, with the majority at Courtyard. We stayed for 2-nights in Oct 2024. When we arrived, the staff was warm and welcoming but also stressed based on a sold-out weekend due to local events nearby. We were told there was a hot breakfast in the morning for $6.00 (Eggs, sausage, and hash browns) and free Starbucks coffee. When arriving at our King Suite, we opened the pull-out couch for our son, and there was trash under the couch, no bedding to make up the bed and the mattress was dirty. We went to the front desk to retrieve fresh bedding and pillows. Once back in our room, the TV in the King room didn’t work and found used wash clothes in the dresser drawers. The next morning we went down to the front area to find coffee and breakfast and the front desk staff said “They were supposed to be open until 11am but the guy quit this morning after a couple of hours. You’re lucky I pulled the coffee craft from behind there while I could!” We woke up on our second day, and there was no breakfast option or coffee. At this point, we got ready quickly and went to find brunch somewhere else, and we were very happy to leave. We have stayed at Courtyard properties for years, and this has to be the worst one we stayed at in nearly 20 years of family/work travel around Michigan and the U.S. & Canada. The value of what we paid is for sure not worth what we received.

I was in the area for work and the hotel was suitable. It has a location close to East Lansing so we were able to visit the campus in the evening, and everything in the room was suitable for both rest and business/work. My room had a nice, spacious desk for working and a little mini coffee maker, and the bed was comfortable.

This hotel is conveniently located downtown, close to the stadium and conference center, along with a Meijer store on the block. Parking was reasonable, and there is a Starbucks across the street. The workout room was the best part of the hotel, sizable and a good amount of workout equipment. The room was a good size, but the furniture in our King room left something to be desired. The bed and pillows were not comfortable at all. The couch was weird, one side had an arm, the other was missing, aka “modern”. So hard for two people to sit on comfortably. Nice shower. Parking was reasonable and safe. In general, there are some safety concerns. Many homeless people hanging due to a rescue mission across the street. There is a LOT of noise at night from the road and people on the street.

STAY AWAY FROM THIS HOTEL. They fraudulently charged for additional days after checkout. Cannot get a hold of the manager to discuss/resolve this issue. Have called multiple times and manager is never in. Cannot get a response from manager, Maria Johnson @ 517-482-0500.

I rate this as a 1 of 5. Steer clear of this hotel at all cost. Not maintained. No housekeeping. Dirty room. They use pillows for a headboard. There were bugs. Paint peeling. Horrible construction. Entry doors broken. The list goes on. Looks like a 3 year old painted. It’s like they patched holes in walls and did a horrible job at it. After 1 night staying here, we went out the next day and came back to find our room had never been cleaned. The front desk told a tale that we checked some box saying that we said no housekeeping. What?!?! The parking lot was very vacant at this hotel and now I see why. It’s complete trash.

Eddie at the breakfast / morning bar was very professional, friendly, and hospitable! Thank you for your kindness! The hotel had issues since April 24th with key fobs. Staff absolutely did their best to accommodate all guests and it was MSU grad weekend. Some people were not kind and that is not ever okay. There was nothing the staff could do.

This hotel was just ok. Renovated on the outside and in the lobby but the rooms were old (some cosmetic work). Sheets were really worn (pilled) and shower didn’t really work (barely any water came out of the shower head). I think we were seriously one of the few people that were in the entire hotel. If you’re visiting campus, try to find something a little closer

I've been staying at this hotel weekly since the start of January. Janice helped me with a few issues of customer service. Janice is patient, professional and kind. Similarly, Elizabeth should be recognized for her customer service skills. I keep coming back because of these two ladies and their exceptional service. It feels good to be recognized when I walk in as a "regular". The rooms are comfortable, and the hotel's proximity to the Capital City Market is a plus as well as having a Bistro on-site for breakfast, lunch, dinner and drinks (if you choose). I've already booked my next stay!

Decent size rooms in a decently clean hotel. Decent location near the east side Town Center. Could have stayed in different hotels and gotten a free breakfast buffet. Next time I probably will stay somewhere else. Overall rating - Meets Expectations