The St. Regis Langkawi

Pros: Service was superb! We were greeted with a smile at every touch point and the staff were incredibly proactive. The buffet spread was also amazing. Loved the butler and pressing service too. Cons: The facilities were a little limited and there weren’t a lot of waves at the beach in general although it is a very wide one. Apart from that, the look and feel is also a bit more corporate. But overall, we had a good stay!

Everything’s nice.

Our room has an overall view of the scenery! Beautiful! Hotel is luxury. Overall satisfied with stay!

Booked the sunset villa. Overall service at check in/ reception was averagely ok only , as expected of a 5 star resort. But was nothing extraordinary as compared to some of the 5stars resorts we’ve been. Service at both restaurants was good tho. And for the first time at a 5star hotel, a later checkout timing as per request wasn’t accorded. (1 hr isn’t too much right?) Put on request during check in for only 1 hr later due to flight but no follow up action after and I had to ask again. Was given only 1/2 hr in the end. I know it’s subjected to availability, but still…. (1hr? Not 2 or 3) . Butler service was convenient and appreciated.

My stay at the St. Regis Langkawi was underwhelming. Despite the high price tag, the room was average at best, with outdated decor and amenities. The service was lacking, with slow response times and a lack of attention to detail. I arrived with my guests for a short 3 days 2 nights getaway. It started when we arrived we were told the hotel is experiencing high occupancy and was told to wait till it was past check-in time for check in. We were also told to check daily with the concierge to see if we could get a late checkout. We booked 3 rooms but in the end only 2 were granted the request. I was told to wait at a meeting room while waiting for my guests from the other 2 rooms which I rejected. After repeated requests with the concierge the manager stepped in and put us at another room with default while waiting for our guests. The breakfast staffs were excellent and prompt in delivering world class service. However the dining options were overpriced and the overall atmosphere felt impersonal. I expected more from a luxury hotel like the St. Regis, but unfortunately, it fell short of my expectations. I told the manager that I might not consider St Regis Langkawi again.

Service: great service from the time you step into this hotel and check-in and check-out experience is smooth. Resturant: kudos to Gary and Ferlaini for their excellent and detailed services. Butlers: The 24-hour butler service absolutely amazing and you have 6 cups of free coffee and teas every day. The staff Dorcas is always helpful in providing services to us.