Gästehäuser Villa Delange

We found this hotel on the web. There are only 4 rooms but they are all clean and quiet. Wonderful couple managing hotel are so kind and nice. Most of all, the breakfast was great and fresh coffee was so aromatic and strong. They introduced one of the best local restaurant which had ice cold local beer and steak with aspaagus along with ice cream combo for desert which was too big even for two people. The city was calm and peaceful, and was worth having a through look at winery tour. I recommend this hotel amd city with no reservation.

I feel obligated to write this review, as I still get upset when I think of how we were treated at Villa Delange about a week ago. My husband and I are both in our forties and never ever had anyone spoken to us before in such an arrogant, condescending and even agressive tone, without listening to a word we said. Our stay actually started out positive: nice big room, in a beautiful building. Okay, the refridgerator in the room did not work (which meant we had to throw away some stuff that we brought for our further travel), but we could live with that. The atmosphere already changed a little bit when the owner came knocking on our door to tell us that we would need to pay extra for the breakfast of our two children. We didn't understand, as our booking literally said: "Superior Familiensuite 2 / Standardrate Viererbelegung mit Frühstück". But the lady told us that the automatic billing that was done online had only included breakfast for two people, and that we would be able to read about that rule online, on their website, as well as in our booking. The extra amount would be charged the next day, upon check-out. Since we truly couldn't find the aforementioned information on their website (and we don't like paying double), we decided to ask again the next day. On that next morning, we first went for breakfast, and that is when it all started to go wrong. Although we had mentioned in our booking ànd discussed with the owner the previous day that our youngest son has a severe egg allergy, no one could tell us anything about the ingredients of the various items at the breakfast buffet. We were told that he could eat the white bread, but that was it. Since this bread was in a basket intermixed with other bread, we decided to not take the risk and get our own bread from the car and give him that. We asked for the package of the cheese to read the ingredients ourselves, but there were no ingredients listed. So in the end he just had a glass of water from the breakfast buffet. When checking out, we went to the reception and wanted to ask two things: (1) if they could show us on the website where it was mentioned that we didn't pay for the kids' breakfast yet, (2) if we really had to pay for the breakfast of our yongest son (in case we hadn't already done so), since he hadn't eaten anything. If someone would have showed us where the information was, it would actually all have been fine. We would even have understood if we still needed to pay for our youngest son's breakfast. We are reasonable people; we just wanted to enter the conversation. But what happened instead was totally crazy. Since the person who was manning the reception desk did not speak English, she called a colleague and we were asked to talk to her on the phone. When it came to the first point, we were simply ordered to pay. She said it was somewhere on the website and we just needed to take her word for it. In the end, we gave in, because we didn't want to make a scene. But then I rai

Belle cour et belles pièces pour se retrouver en famille autour d'un verre. Petit déjeuner varié et sympa. Chambres très spacieuses, décoration rustique, très bruyantes et non isolées au niveau des fenêtres et portes. Joints de la douche décollés.

Struttura antica calda e accogliente. Raffinata con personale gentile ed una colazione attenta e variegata. Nella stanza Anna molto bella tenete presente che la struttura angolare all'interno non presenta tende oscuranti per chi necessita di buio totale e le auto in strada si fanno sentire. Per il resto ci tornerei anche stasera.

Wir hatten einen super schönen Aufenthalt in diesem Hotel. Das schöne Zimmer mit super modernen Bad. Eine tolle Terrasse und ein Wahnsinnsfrühstück. Ein schönes gemütliches Bett mit mehreren Kissen. Eine tolle Terrasse mit einem wunderschönen Ausblick. Das Frühstück war so vielseitig, dass wir es kaum geschafft haben.

Das Hotel ist sehr charmant und mit viel Liebe zu Detail eingerichtet. Aber die Abzocke hinterlässt bei uns nur Wut und Verärgerung statt schöner Erinnerung. Wir sind als Großfamile mit 30 statt den ursprünglich geplanten 34 Personen angereist. Dass wir 90% für die beiden stornierten Zimmer zahlen mussten, obwohl das Hotel diese dann noch anderweitig vermieten konnte, ist nicht gerade kulant, aber dagegen kann man nichts einwenden. Dass wir aber für die Personen, die gar nicht angereist waren, auch noch jeweils 2 Frühstücke á 18,90 € bezahlen mussten, ist eine Frechheit, zumal die Zimmer einige Tage im Voraus storniert worden sind. Dass wir an der Rezeption dann auch noch eiskalt angelogen wurden, macht mich fassungslos und wütend: Mir wurden die zusätzlichen Frühstücke einfach mit auf die Rechnung gesetzt. Ich habe das direkt reklamiert und gesagt, dass ich diese nicht bezahlen werden. Die Dame an der Rezeption hat aber gemeint, dass sie das im System nicht ändern kann, aber dass sie es an die Geschäftsleitung weitergibt und hat mir versichert, dass ich das zuviel bezahlte Geld zurücküberwiesen bekomme. Und ich war so blöd, das zu glauben!!! Als ich einige Tage später mehrfach nachgehakt habe, wurde mir lapidar mitgeteilt, dass die Rechnung korrekt wäre, und ich nichts zurück bekomme. Auf weitere Mails von mir wurde nicht mehr geantwortet, dass Hotel will das offensichtlich aussitzen und baut darauf, dass ich es irgendwann aufgebe. Ich werde jetzt anwaltlich gegen das Hotel vorgehen und werde es im Zweifelsfall verklagen. In Erinnerung an die Villa Delange bleibt bei mir nur Wut und Verärgerung.