The Black Lion Royal Hotel

Very soft bed. Sags in middle. Door locked during day. But food in restaurant was better than average except the order was wrong.

Extremely disappointed with the obvious lack of customer service, particularly from the Manager. Stayed here for work in November 2024 and had a good experience until I realised I had left a pair of boots behind. I contacted them shortly after returning home and had an instant reply saying they would check for my boots, before confirming housekeeping had found them. They promised to send them back to me and I said I'd pay the postage. No boots so messaged again. Some poor excuse about not being able to get to the post office because of a storm was given, even though I know the post office is about 2 minutes walk away. Further messages were ignored, as was an email to their Manager. After Christmas, I tried again. No response to messages so I rang and spoke to the Manager, who promised me they would be in the post the next day, again, I confirmed I would pay the postage. No boots. Further messages did not get read on Messenger so forced to ring again. Was given some rubbish about them not using Facebook any more. They clearly turned off Messenger hoping I'd go away before turning it back on again a few days later. My next message was also ignored. They have my boots, they promised to return them on at least 3 different occasions before ignoring me, leaving me no option but to leave this review and go buy myself another pair. The Manager is dismissive and possesses no customer services skills once they have your money. They are aware we book multiple rooms every year and just don't care enough to simply return an item to a guest. I won't stay here again and neither will my colleagues. Shame because I enjoyed staying there but have no confidence in, or respect for a so called business who lie to you, fail to do what they have promised then blatantly ignore you. I think the Manager needs to go back to hospitality school! Be warned if you stay here - if you are unfortunate enough to have something to complain about or leave something behind, be prepared to be treated like dirt!

Extremely tasty Sunday Lunch , Roast beef was so tender Yorkshire pudding amazing We really enjoyed only downside we would have liked the veg cooked a little more but other than that it was very good Very cosy seating it’s a lovely place Staff were wonderful When visiting again we will definitely call back in