Quality Inn & Suites

This place is great. This room (207) has a large for plan. There's a large TV, hair dryer, iron, ironing board, mini fridge, and microwave in this room. You can easily use your streaming device if you don't want to watch the cable. It's so quiet, and peaceful. It's right on the main road. The staff was so friendly and the manager was very accommodating. Please excuse the mess in the pictures we were resting from our long trip.

I haven't stayed at this hotel, so cannot review the hotel itself, but on the customer service. I called today to get a rate quote for a block of rooms. A man with an accent answered the phone and when I asked for the manager, was told to call back later. Rudely said he wouldn't give out the manager's name, email address, and didn't know when she would be on schedule for me to call back later. He hung up on me. I called back and asked for his name and he wouldn't tell me that either, and again hung up on me. I am not impressed. The date and time was 6/19 @ 2:33pm (noting the date in time in the hopes that someone from management can figure out who I spoke to and address the man's poor phone skills).

The mattresses in my room on the second floor were horrible. They need replacing. Felt like I was lying on springs. Neither bed was comfortable, so switching beds wasn't an option. Other than that, the room was ok. Also, there is no ice machine on the 2nd floor. Only the first and third floors have ice machines.

Booked a room through my employers website. When I tried checking in I was sold that I would have to pay a higher fee because I had a child with me. I showed proof that I was traveling for work but it didn’t matter she proceeded to argue with me. She then tried to tell me to me there was no way possible I could get that rate because it was strictly weekdays only. However, it is a Friday that I was checking in. I asked for a manager and I was told I wouldn’t be able to speak with one. Then later told me she was the manager. I asked for the general managers to contact me and she refused. I asked for proof that I wasn’t getting charged since and she proceeded to write some nonsense on a piece of a paper like an iou. Completely unprofessional and is advertising prices and then at checkout in trying to up charge you. Having stayed here in the past I’m not missing anything but an outdated room with a uneatable breakfast. But as I said I was staying her for work I didn’t have much choice. I had to find another room at a different hotel last minute.

First the "manager" was very rude and snarky . It took her almost 30 minutes to check us in, when we got to the room she was at our door almost immediately accusing us of having a dog so with these problems we left She is a horrible manager we stayed there in 2018 and the MALE manager treated us nicely he was the manager of another hotel and he came here I'm glad he quit!!