Hilton Garden Inn Portland/Lake Oswego

Clean but outdated. Needs renovation.

An excellent bedroom. Although we felt our breakfasts were overcooked, they did their job and were served with good coffee. Both waitresses at breakfast were congenial, helpful, efficient, and very nice. Our check-in person (Steve?) was unfriendly, unhelpful, and unwilling to get any of the information about which we inquired. For example, he professed no knowledge when asked about local bike trails. He did not offer to find out anything about them. On our own, we discovered an excellent bike trail across the street from the front of the hotel! He did not program our room keys properly, so we were locked out. Each encounter with him was surly, unhelpful, and made us feel unwelcome. A very nice property, a nice room, and an unfriendly check-in.

The bathroom smelled like urine. I had a question and the waitress at the dining room kept us waiting. We couldn’t wait so we left.