Residence Inn Orlando Lake Mary

The front desk staff was very helpful and check in was easy. Great location. Landscape was well maintained. Unfortunately, the cleanliness in the room was lacking. There were lots of hairs in the bathroom floor and mold in the shower and around the baseboards in the bathroom.

Our recent 6 night stay was our 4th or 5th trip this hotel in past 4 years. Kathy and Olivia at the front desk are great! Shout out to the Marriott employee who was accompanying the tv repair guy to upgrade and exchange cable boxes in the rooms. Enjoyed our conversation! Location excellent and safely walkable to restaurants and for exercise. Neighborhood sidewalks and bike trails; treed and lots of lush foliage. Well lit and safe and secure feeling property with functioning outside doors (other than front entrance) that lock and access only with key card 24/7. Quiet room to room and very little noise in hallway. Our floor pretty well occupied and we never heard a thing. The Hubs used the gym room several times; small but clean and tidy with the latest equipment and bottled water on the ready. Again, key card needed to access and open 24/7. Beds and room interior could use an upgrade to new Residence Inn brand color scheme, but clean and functional. Does show some wear and tear. Breakfast same as most Residence Inns...hearty with a lot of choices but did not vary much. We got to see 3 space launches from the parking lot during our stay! Our go-to location for Orlando area.

We had a wonderful stay at this hotel. Kathy and all the reception staff go above and beyond to make you feel welcome and they treated our little boy Noah like a celebrity! Breakfast is fresh each morning and there’s different choices everyday. Rooms are spacious, clean and well equipped. Location is within walking distance to shops and restaurants. On check in you are given a map with these places close by which is very helpful. Also the pool is heated which is great! Looking forward to staying here again in the future. Rebecca & Craig Sharples.

Great to see our longtime front desk friend, Kathy, and to meet our new front desk friend, Olivia, during recent visits. The staff handles guests with grace and professionalism, all the while welcoming me, our "world traveler dog", and The Hubs genuinely every time we passed by. Grounds and rooms still well maintained, but beginning to show wear if you look closely; could use a makeover seen recently with other locations this brand. Hallway our floor musty smell during visit. Walkable and runnable area with sidewalks in beautiful office park surroundings that connect to plaza with eateries nearby. Good parking, well lit, security seen often. Tasty breakfast with daily changes and make your own waffles in nice area off of lobby. Love the takeout containers as some of us choose to eat in our rooms. Clean glistening pool. Sport court items available front desk. Electric car charging area. Pet walks with Fido House waste stations. We even got to see a space launch with incredible view from front parking lot. Our go-to northern Orlando area!

Great to see our longtime front desk friend, Linda, and to meet our new front desk friend, Olivia, during this visit. Wild holiday weekend with baseball tournies nearby. The staff handled the crowd and overflow to Marriott next door with grace and professionalism, all the while welcoming me, our "world traveler dog", and The Hubs genuinely every time we passed by. Grounds and rooms still well maintained. Walkable area to connecting plaza with eateries nearby. Good parking, well lit, security seen often. Tasty breakfast in nice area off of lobby. Clean glistening pool. Sport court items available front desk. Electric car charging area. Pet walks with Fido House waste stations. Hope to see you again soon!

Nice hotel, nice pool, rooms are available as suites with kitchen. The bathroom arrangement is no conventional in that the wash sink and vanity are right beside the bed in our room so you need to wash hands in the dark to not wake your partner at night.

The property is showing signs of it's age and use. The property was built in 2009 and had it's last renovation in 2017. Staff members were pleasant and friendly . The continental breakfast, is nothing to rave about, food was fairly mediocre, I have had better at other properties in this chain,. The room size was okay, nothing spectacular, standard accommodations for this type of facility. Housekeeping is another issue. Carpeting had a hole in it near the bathroom, couch and curtains could have been slightly cleaner. Had issues with the dishes within the room, the property provides. Someone had placed dirty dishes into the cupboard, (washed everything several times). Discovered pet kibble, on top of the refrigerator in a small pile and found trash behind the night stand adjacent to the bed. Let the front desk know, and the attendant stated they would let management know and have them call me. To date, no phone phone and I have left the property, going to another location. Based on experience, would be reluctant to return to this property. Hopefully, with renovations and additional training for housekeeping this property, will shine again.

The rooms stunk! Yuck. We tried two rooms and both were stinky and musty. The room was dark and dank. I had wondered why there weren't many reviews on Trip Advisor when I booked (just one in August) and the rest were back in October of 2021. That seemed odd to me. I should have listened to my gut. We travel to many Marriott hotels and this is not a good one. I wouldn't stay here again. The only thing that was good about the place was the front desk staff, who were just good people. Low-grade hotel disguising itself as somewhere nice. It's not.

This could have been bad but the front desk person put us far away from the "baseball " crowd and the basketball court. The room was quiet and really for the more recent residence inn we have been in, more up to date. it seems that this is an old brand for Marriott. Bed fine, room fine, no noise. just what we need. a few places nearby to walk to to eat but we had food delivered.