TownePlace Suites By Marriott Lake City

This is a new and clean hotel. I would rate it higher if the manager had followed through with the promise of 20,000 Bonvoy points as compensation for the broken tv in our suite. We tried to relax in bed and watch tv, only to find that the tv was damaged and had a distorted picture. Michael, an employee, was kind and helpful. He determined the tv could not be fixed. He could not move us to another room, because the hotel was sold out. I preferred some money off of my bill, but his manager only offered 20,000 Bonvoy points. A “free night” for the future. It is 5 days now since that day, and I called the hotel today about the 20,000 points, since they have not posted to my account. The manager did not take the call, even though I had asked to speak to a manager. The employee who answered gave me a vague “they are working on it” answer. This is poor customer service in follow up to a complaint during my stay.

Brand new lovely hotel. Checkin was quick and easy with friendly staff. Room was large, clean and modern. You enter the 1 bedroom suite through the galley kitchen. Next through the living area with a couch and desk along with a large screen TV. The large bath with walk in shower was to the right. I appreciated the shaving ledge and the shower head. Towels were large and fluffy. Bathroom amenities were nice, shampoo, conditioner, body wash and moisturizer. Finally to the bedrrom with a comfy king bed and a variety of pillows. The blinds in all areas were very nice, keeping the sun out but light in, until second shade was lowered to make room dark. There were separate controls for HVAC in living and bedroom areas. A request from front desk was handled quickly. Breakfast had waffles, eggs, sausage, biscuits, pastries and oatmeal with tons of toppings. We were very. comfortable at this hotel and would stay again and recommend.