Helen V
5. august 2024
Having visited this hotel previously we booked lunch for our party to celebrate a special birthday. Confirmation was provided by the hotel of the birthday request. The booking was difficult with the request having to be left to see if the manager would accept the booking, albeit 5 of the party were kids. We arrived for lunch the starters tasted great, all kids meals came out early way before the starters. One of the starters was incorrect and we waited for the correct dish to be provided. All the kids had eaten their food and we had no sight of the mains 2 hours in to our booking. We were served the incorrect food from another table which we rejected. the correct mains finally arrived with one meal not cooked correctly, the dish was taken away and returned 25 minutes later. Based on timing anticipated that a correct meal would be made …. However it was just recooled and served cut as per how it was sent back. Reception staff were rude, service very slow. Restaurant manager thanked for feedback, no apology, no cake for the birthday guest and €324 euros later. They advised they would try better next time, not good enough. We won’t be coming back, save your money the views aren’t worth the price, slow service and not what you would expect from a high rated hotel and restaurant.
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