Holiday Inn Express & Suites Lafayette

Smell I’ve worked in customer service so I’m one of those people who are not hard to please and don’t like complaining. The first room I got as soon as you entered the whole room smelt like mold/mildew. I now work as a dorm room coordinator so I know the signs and how it can spread onto objects and cause health issues. I went to the front desk and told them the issue and their solution was offering air freshener. I then explained that it wasn’t about the smell, but what caused the smell that was a concern. I asked for either a room change or a refund. She immediately told me she cannot issue a refund (i understood) , but also told me she didn’t have any rooms like mine so I asked if I could speak with a manager or get a different style room. She goes to the back and talks to a manager on the phone and then came back and proceeded to offer me a different room at this point she had an attitude and threw my key onto the desk. I enter my new room and it’s the exact same style room I had before (the one she told me she had none of). Overall my experience here after that was mid at best. Breakfast was obviously old and the new room I had wasn’t even completely set up and missing things such as towels sheets so on.( which she could’ve told me wait and I would’ve again I’m not hard to please was overall very calm and nice throughout it and tried to be understanding)

We are in town several times a year and always stay at this location. Convenient. Clean. Good breakfast.

Very outdated, we got a suite & the room was old & had a smell, the bathroom was the worst. Bed could have been better, very uncomfortable.

Baseball tournament weekend Staff was very friendly, efficient and helpful.

The hotel is ok, it’s an old building they tried to do surface updates too but they were done poorly. Our tub/shower had chunks of paint peeling off the bottom of it. Carpet looked dirty, grout dirty etc

Shower had a big hole in the middle felt like you were sinking ,unpleasant smell no where to charge phone surprised that this was even a holiday inn