Loi Suites Chapelco Hotel

We stayed here for golf, and from that perspective the hotel was fantastic, located alongside what has to be one of the best courses in the world and just yards from the clubhouse, where we enjoyed outstanding service from everyone, including all the Pro Shop staff. On that basis, we would recommend Loi Suites. As for the hotel itself, there were pluses and minuses. We enjoyed the food in the restaurant, we found bar and restaurant staff to be attentive and friendly and we had a very large and comfortable suite, albeit without any airconditioning, which meant our golf course view had to be blocked by curtains all day long in order to keep a blazing sun at bay. A big minus was the lack of a balcony, promised on the hotel's website. It turns out that only a few suites have balconies, and in any event all those balconies appear to be faux: they are simply wooden appendages (some looking more than a little frayed) bolted onto the outside wall and inaccessible from the rooms themselves. Certainly, no balconies appear to exist at this establishment that one could actually sit on and enjoy a morning coffee on. As for coffee - we were informed by Reception on day two of our three-night stay that only two pods per room are complimentary, irrespective of the length of stay. Make of that little instance of mean-mindedness what you will. Finally, we were checked into a room below the category our travel agent actually booked and which we'd paid for. When we raised this with Reception, we were offered a genuine suite with an outside deck, but since this offered no view at all, being on the ground floor and blocked, in stifling heat, by a small hillock, we settled for the smaller suite we'd had our luggage delivered to. An apology would have been nice, but none was forthcoming, and there was no suggestion of any refund. One can't help but feel that encouraging Reception staff to be just a little more customer-focused would do this hotel no harm at all.

The hotel is in a very beautiful and quiet setting overlooking the valley. The building is very tasteful and well maintained, we liked our room with a view. Some areas for improvement: the service level varies from super helpful and English speaking via helpful/not English speaking to just not motivated. The quality of food is ok, but not more and we went to San Martín for dinner on our second evening and had much better quality. Breakfast could offer healthier choices, eg muesli rather than corn flakes etc. And finally the security control to the whole area is cumbersome and a pain.

Amazing location and staff! The property allows you to go fly fishing in the river as well as taking golf lessons! The rooms are very nice, the sun deck is amazing and the food is excellent! It is just 20 min from San Martin de Los Andes and 8 min from the airport !

Very nice place to stay and we got a lot of tips for things to do in San Martin from the hotel staff. It was a good thing I rented a car, since the hotel is quite far from the city center, but in a really nice location.

We arrived only to find there was only one room reserved when we had reserved two rooms. Luckily the couple we were traveling had printed the email confirming two rooms. The hotel was booked and it took some convincing to insist we should have a room since it was the hotel's error. After a few hours of waiting, we were shown to a room with three single beds and again asked for a double bed. More time and the staff put two beds together for us. During our time waiting near the front desk, we could tell many guests were dissatisfied. The a/c did not appear to be working in either of our rooms and it was an extremely hot day. Dinner in the restaurant saved the day - good food and service. Staff did seem to be trying but clearly the hotel is not managed well and in need ofd refurbishment. I would probably not stay here again.

The hotel setting is great, 20 min from the city center but with a beautiful creek and world class golf course. The hotel needs a renovation in some rooms, my carpet was old and armchair was worn. The food was average, needs improvement in the menu and the breakfast is very basic and the same everyday. The gym equipments is out of service and definitely needs new equipment. The staff is very friendly. The hotel is also offering activities but I found it confusing as the information was not complete and clear. It’s best to plan as much beforehand or with an exterior operator.

My wife and I stayed here for a night in a driving trip around the 7 lakes, it was in a nice location on the golf course, the swimming pool was being redone when we were there so can’t comment on all the facilities, the hotel as expected mainly catered for golfers and their families and friends, we didn’t play but the course looked nice.

El hotel es hermoso, a unos km del centro, por eso lo más conveniente es alquilar vehículo, los chicos del hotel (Sabrina) te soluciona todo, alquiler auto, para esquiar (pases, equipos, vestimenta, excursiones) el Desayuno del hotel espectacular, muy familiar 10/10

Te ofrecen un transfer de cortesía desde el aeropuerto al hotel, pero confunden los pax y no te pasan a buscar. Las sabanas sucias de maquillaje de algún otro pax anterior. Una de las camas , rota, vencida hacia un costado. La bañadera quebrada .Las reposeras sucias y viejas. La caldera funciona mal por lo cual el agua de la piscina se enfría de repente y en las habitaciones baja la temperatura. Detalle no menor ya que afuera nieva. Podría seguir pero lo que mas me dolió fue la falta de empatía, amabilidad y cortesía hacia el huésped. Entiendo que pueden pasar cosas y que los objetos se rompen pero la falta de educación, destrato y ganas de discutir de las administrativas de recepción es muy desagradable. Les compartí mi opinión via mail y las respuesta fueron ridículas y con mas ganas de discutir que mejorar. Una pena ya que ahi no tienen competencia. Ser los mejores debería ser todavía mas fácil que donde tenes competencia. El lugar es maravilloso y el hotel podría realmente ser un 5 estrellas. A veces hay que capacitar a las personas que desde su casa no vienen con los modales mínimos con los cuales tratar a los demás. Una pena realmente.