Manoir Lac-Etchemin

I booked two queen bed room but they gave me only one queen bed and one sofa bed. which was so uncomfortable to sleep. sofa bed mattress was bad springs hurting in back

Snowmobile trip. Nice clean place. Had breakfast twice, very good. Nice staff. The fridge in the room is too small. We would have liked to have hooks on the walls to hang clothes since wardrobe is too small. In all, we had a good stay.

We had 2 rooms. The cheaper one (1 Double Bed - City View) was actually quite big with a working AC. The experience in this room was satisfactory. The more expensive one (1 Queen Bed - City View) was small, had a broken ceiling lamp that was hanging for dear life above the bed. We were afraid it would fall on us, so we reported this problem to the (hard to find) staff and they were able to temporarily secure it with a zip tie, which was sketchy but okay. Also in that room, there was a loud window AC unit, but it wasn’t cooling the air at all. Likely broken. We understand that issues can happen and I think it would have been ideal if they had told and compensated us for them proactively upon our arrival. Disappointingly, these issues with this room weren’t known to the staff prior.