Ha(a)ïtza

Loved our stay at the Haitza! Gorgeous bedrooms with a real feel of luxury…. And housekeeping standards were exceptional. Great food - we really enjoyed the breakfasts and the Sunday Brunch was sensational… a real treat! Loved the location close to the beach. It’s a little way from Arcachon - although we hired ebikes and cycled in on the pathways which was very easy and enjoyable. Above all - the staff stood out for being really pleasant and very helpful. Melissa (and Matilde!) on the front desk was exceptional - a warm welcome every time we arrived back at the hotel and couldn’t do enough to help. We’d love to come back!

The hotel is modern and is trying very hard to be "funky." Unfortunately, that means it misses the mark when it comes to some of the basics. Service is slow, the breakfast is poor, the seating is uncomfortable in most areas and the staff can be quite uppity. Everything at the hotel is unjustifiably expensive, and the quality is mediocre. We wanted very much to love this hotel, but it just fails on so many levels that it doesn't merit the 5* rating. No doubt it is at least 3* and maybe 4 at a push. Whatever you do, do not opt for the Sunday brunch. It's 95 euro, and unless you absolutely love shellfish, you will be very disappointed. Essentially, it's a modest breakfast buffet with a shellfish counter. Having had brunch at the Burj Al Arab and many other 5* establishments, it was a complete letdown. Regrettably we can not recommend this hotel.

Hotel de bonito diseño en zona tranquila con precio excesivamente caro y hall-rececpcion que parece la entrada de un centro comercial chino tipo mercadillo. Desayuno muy pobre para la categoría del hotel. Piscina cubierta preciosa. Buena tienda de dulces. Personal amable. Habitaciones amplias y modernas