Akoya Hotel & Spa

Magnifique hôtel, dans un cadre magnifique PDJ au top Je recommande l'hôtel AKOYA pour une famille, un couple etc..

Really amazing hotel located right across from Saline les Bains. The hotel staff were all super friendly and helpful even we struggled to communicate freely due to our lack of French fluency but some staffs spoke good enough English so it was absolutely not an issue! The rooms were super spacious and comfortable with a nice sit out (we had the garden facing room). Quality of sleep was absolutely amazing due to the very good sound proofing and excellent mattress/pillow. No complaints at all!! The only drawback, if at all, was the lack of eating options within the hotel. However, there’s 3-4 excellent restaurants along the beach and within a 3-4 minute walk. Really highly recommended hotel to stay if you’re visiting Reunion and want to just recharge your batteries!!

Lovely hotel and manager was super helpful. We only spent one night after our flight was cancelled. The room are spacious and the bed very comfortable. We had a good night sleep and tried a very good breakfast. The view on the sea is beautiful. We will have to come back for a longer stay next time!

We had a casual meeting at the bar with a group of local and foreign friends. From the security at the gate via the front desk to our meeting place, the bar, the personal, professional and proactive service of the staff was remarkable. First time in Réunion island I see a security guard come out of his booth, greet the client AND, this is the exceptional part, offer to guide a new client / visitor to where he wishes to go. Super pleasant without being pretentious at all. Before even reaching the front desk a member of the staff, occupied with a group of clients, greeted with a smile and asked if everything was OK/ if any help was needed. He confirmed I was at the right place and returned to his group of clients. Fluently and appropriately done as he most politely excused the people he was with. On to the front desk, where another pleasant smile greeted me, not hiding behind the computer screen pretending to be busy at all. Equally helpful as the others. Marie at the bar came to take our order at a perfect time, she handled our multilingual group with ease and had that genuine personable quality needed in customer service. She suggested a little improvement to my order, which didn't cost anything, just something a client would not know to ask. Stellar service by her from start to end. A little detail I greatly appreciated was that the juice I ordered was freshly squeezed and not pasteurised juice from a can. On a tropical island juice from a supermarket doesn't sit well with 5 stars. The staff truly portrayed what is loveable, beautiful and charming about Réunion island and France. Each member of the staff we came to contact with today was proactive, fast and genuine. They visibly took pleasure and pride in making sure we were all well taken care of. That's a quality one either has or doesn't have. If it is not within, no training can bring it out. Obviously training shows in how the actual tasks are performed. No complaints in that department either. When you leave a place feeling like you certainly want to return you know they have it right. Thank you all at Akoya team

Le lieu est très agréable avec une très belle vue depuis la piscine. Nous avons optez pour une journée détente avec accès à la piscine et le repas compris. Le repas était de très grande qualité. Depuis notre arrivée Sabine a su nous accueillir avec professionnalisme et joie de vivre. Un grand merci pour l’accueil et le service effectué par Sabine durant toute notre journée.

Je tenais à faire un retour sur notre repas du réveillon de Noël. Le repas était pour moi et ma famille un énorme manque de respect tout particulièrement aux vues du prix par personne. La qualité laissait très clairement à désirer, les quantités ridicules, les serveurs étaient complètement perdus et incompétents, et comme si cela ne suffisait pas on m’a servi un plat incomplet et comment le cuisinier s’en excuse ? En proposant de me donner le reste quand j’ai terminé.. Je n’avais jamais été aussi mal servie même dans de simples fastfoods.. Vous êtes censés être un hôtel 5 étoiles mais vous n’en valait même pas une seule avec un tel échec.. Aucun professionnalisme ou geste commercial après ce repas calamiteux.. Ayant dû appeler en 4 fois pour réserver je suis d’autant plus déçue et je regrette de m’être autant investie pour manger et faire manger cela à mes proches.. Sachez que les personnes des autres tables autour de nous avaient l’air aussi déçues avec des assiettes qui revenaient quasiment pleines et des serveurs toujours plus perdus et incompétents. Nous étions des habitués de votre établissement mais avec un repas aussi pitoyable, non seulement nous ne viendrons plus y manger mais nous ne viendrons plus non plus y dormir de peur d’être encore plus déçus si cela est possible.