Barceló la Nucía Palms

La verdad que mis dieces para el hotel, un sitio súper chulo, bonito y acogedor para relajarse con tu pareja

100% recomendable, repetiría sin dudarlo. Cuidan hasta el más mínimo detalle.

Good 5 star resort, nice and relaxing vibe, restaurants are good except for the lunch restaurant they have very long waiting times sometimes up to an hour and thats unacceptable.

We only stayed for one night, but this was enough time to appreciate that this is a high quality hotel at a good price. Lovely lunch and breakfast.

Receptionist very rude and unfriendly. Rooms beautifully decorated and large. We were half board and enjoyed most meals. Vegetarian limited. We preferred the Hills pool as palms is more suited to kids and very busy and noisy. Our kids are late teens so Hills was better for us. Also prefer the pool restaurant at Hills. Nothing around the hotels and entertainment poor. Nothing in mini bar but best to fill fridge from supermarket over the road. Would return for a short break.

The hotel itself is very beautiful and well-maintained, and the rooms are also lovely, but the quality of service is, at times, shockingly poor compared to the standard of the place. Although the poolside service is theoretically available, it never worked through the provided QR codes. Service at the bar is very slow, although we generally received beautifully made drinks — except for one occasion when a lady served us and quite obviously cut corners while making the cocktail. Out of the two dinners we had at the restaurant, one was fine, but the other was terrible: no one came to ask if we wanted to order for about half an hour, and even after that, they didn’t come on their own initiative. The buffet was very messy by the middle of the evening and was rarely replenished. At breakfast, everything was fine on the first day, but on the second day, there were long queues at the entrance, and half of the tables hadn’t been cleared. It was obvious they were severely understaffed — which is simply unacceptable for a five-star hotel.