Arenal Backpackers Resort

Worst accommodation of my life, I have traveled to 48 countries and stayed in 223 hotels. This was the worst! Don't go, you will be treated with a lot of disrespect. I booked 4 days, stayed only one and left, I lost money for the 3 days and it was the best option. Disrespect to all guests, this is not a hotel. Choose another one, don't go because you will regret it like I do

Nice place with huge garden and pool. The rooms are really nice and something special as you won’t find these kind of rooms in a lot of hotels. When we arrived there were not a lot of other travelers there, but it was also in the off-season, so probably more guest in main season.

The staff are very friendly. They took care of us. We were so excited when we first got here and it met all of our expectations. The pool was very nice and the rooms were amazing also. Able to accommodate us when we got here and welcomed us with drinks! What a great time!

Friendly staff and clean beautiful pool. Keylin was very helpful and we enjoyed our stay a lot. It is located in La fortuna and it is easy to find nice restaurant and bars. It is very safe, there is a security in the night It is a beautiful garden!

My stay here was amazing! When I booked the pods I didn’t realize I had to pay for 2 rooms if I wanted to stay in a pod. When I got there and explained they were very understanding and allowed me to have free drinks & food & also tours! Although I didn’t get a refund what they offered instead fully made up for it :) The privacy of the pod was exactly what I needed. The showers were very clean and close by! Pool was great as well! 10/10 experience.

Pros: - The place is well manicured and has a nice pool. - The location is close to town but still quiet Cons: - I was lied to. Repeatedly. The cook in the kitchen lied and told me he was the manager. The girl at the check in counter lied and told me that rooms were still being cleaned, even after I saw the cleaning crew leave. - The check in counter girl was incredibly rude. - The cook in the kitchen tried to lecture me any time I had a problem with something. (and they were legitimate concerns - I don't need a lecture because you are incompetent.) - My first "barrel" had ripped pillows and ripped curtains. - My second "barrel" had trash in it. - The bathrooms and showers were NEVER cleaned. They were always disgusting. - They only take cash at the bar/breakfast kitchen - but there are no signs anywhere to let anyone know about it. - If you ask for the manager / owner's contact, all they give you is the main address that anyone can answer. They did not answer the email I sent. - Speaking of answering, if you book through ********** and ********** tries to call them to deal with problems, they refuse to answer the phone here so that problems can't be dealt with. - They offer no flexibility whatsoever with reservations. One person tried to check in to their room at 2:56pm (official check in time is 3pm) and was told no, it's not 3. - If you ask if a room might be available earlier than 3, they will not look - they will just tell you it is not 3. No flexibility or customer service. I travel extensively and I have stayed in many places from low end to high end, so I understand that expectations in a hostel are different than in a fancy hotel. However, this place was one of the worst I have ever stayed at and despite the fact that it has external charm, a good price and a great location....my advice is to avoid it like the plague!