Gæstebruger
31. januar 2023
First, the positives. Bird Island is beautiful. The stars on a clear night are stunning, as are the turquoise fringed beaches with powder soft sand. Good snorkeling (almost all the coral is dead, however.) Tortoises abound. And the birds are so numerous they cannot help but inspire awe. But the hotel is poorly managed, and not because of the hard-working staff, like Darel (who brought us to see Esmerlda) or Sebastien, the great cook who took me on a snorkeling expedition. The problem is: there appears to be no-one in charge. And in fact, the owner/manager is in Mahe, 100 km away. You are handed a map when you arrive with things listed like the farm (which no longer exists), the viewing platform (now overtaken by a tree), information areas (ha!) and reception (which is not used.) So if you have a need or a question, there is no one in charge to ask. There were 11 guests the week we were there. 4 kayaks, 3 paddles to be found, which ant the family of 4 that held on to 2 kayaks and 3 paddles made it impossible for others to kayak. (Eventually we found 2 other paddles in a random spot -- but there was no one to ask. ) I eventually moved cabins because the internet didn't reach mine. I was delighted that the kitchen in the new unit had a microwave, unlike the first one. But unlike the other kitchen, had no ceiling fan, which made it pretty much unusable during the mid-day because there is no breeze in the middle of the island where the cabins are and it's HOT. I don't think this is intentional. There's just no one in charge of paying attention to things like: why are there not enough kayak paddles? Why does one kitchen have a ceiling fan and another one not? The owner, it turned out, flew in during our week. From talking to the other guests, I don't think he so much as said hello to any of us. He wouldn't even make eye contact with me or the friends I made on the trip. It's an expensive place to visit, about 425 euros a night, plus airfare. Their client base is down. But honestly, the looked past us las if we were bothersome insects. And I think this epitomizes the attitude of management towards guests. This place could be (and apparently once was) so much more. They're down from 30 staff to 10. Have someone who people can ask questions to. Perhaps provide a little shade. Make sure the cabins have the basic needs. Let people know what activities are available (there is no list, no presentation, nothing.) Maybe someone to occasionally ask you how your stay is going and if there's anything you need or any questions you have. Am I glad I went? Yes. It was beautiful. Would I go again? Not if it's run the way it currently is
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