Hotel Cristal 2

The hotel is ok, is run as a family business. Carlo’s the owner’s son tried to give the best service, but his mother works hard to make it difficult for him and the guests. Jose Manuel, an employee that works the morning shift is very friendly and does more than asked to help and overcome the hurdles with the old “sweet” lady. The Internet service is super bad. If you just need a room to sleep is a great hotel, but only for a night o two.

Great location Basic and functional but also comfortable, great location and friendly

The walls are wafer thin, you can hear conversations and chair movement from other rooms. On Saturday night there were two girls singing and banging on doors in the corridor, this is not the hotels fault however they seemed to deal with the situation poorly. Come sunday night (22:30) my friend has a baby and we were in her room when we recieved a phone call from the hotel receptionist saying there is a noise complaint. We explained it was probably the baby ( they were just babbling away, not crying), they asked for us to move rooms. They were nice and gave an upgrade, however it was 22:30 the baby was ready for bed and we had to pack up the belongings and move rooms causing a lot of disturbance. The staff were apologetic and explained that they knew about the singing girls at 3am the night before ( I think they could see our frustration from the previous night regarding the real noise complaints) but it isn't really very good customer service. They realistically should've moved those who complained rather than asking a mother and a 4 month old baby move rooms at 22:30 at night. There was also a confusion regarding our booking. The lady on reception asked us to pay, although our money had been taken out of our account from *********** The rooms are clean, shower is good. Just a shame about the events which took place and how they were handled. Also, limited English, so if you do not know spanish you may struggle ( our friend is Spanish so we communicated through her).

NICE PLACE TO STAY

Hotel orrivel em Corunha um cheiro orrivel muito sujo sem parque gratuito,🫣lastimável põe fotos e chega se lá é outra coisa muito diferente , não se justifica no tempo em que estamos ter hotéis assim custa-me dizer mas a azai vai muito lado não sei porque não vê estas coisas

Pėcimo atendimento, pouca egiene, falta de pequeno almoço, Parque para carro e barulho durante a noite, ou seja não tem privacidade acústica nenhuma, pior hotel até á data, a simpatia da proprietária vale zero, não aconselho este chamado hotel a ninguém. Foi um pesadelo.