Ojo Santa Fe Spa Resort

I'd never been to a spa resort and had NO IDEA what to expect. We stayed two nights in one of the Cottonwood Rooms. Pretty nice rooms, though slightly dated and probably not what you'd call luxurious. They're comfortable enough, but didn't feel like Wow, We're at a Resort! kinda comfortable. Also, amenities are few and far between (The ice maker in our building, for example, was located in a common room that needs a bit of care -- the ice dumps into a fridge where it seems you're expected to fish it out -- in huge chunks -- by hand. Bleagh.) The setting itself is really beautiful, even on a cold winter day, and seeing the steam come off the gigantic soaking tubs in the main area is actually pretty magical. The tubs were hot, towels were well-stocked, and customers were generally all kind and friendly to each other. The place wasn't terribly crowded during our visit, which was a plus, as it also meant the restaurant on-site was never crowded (we had dinner reservations, but when we arrived, the places was empty enough that they never even asked and just seated us immediately). The dining experience is exceptional--quality all around, great food, served quickly. Very nice. The only factor that takes this review down a notch is staffing. While generally kind and competent, they're inflexible about nearly everything. (Wanna checkout an hour late while a member of your party finishes a massage? Nope. Wanna be charged a fee to do so? Happy to accommodate. Nearly every interaction seemed as if things could be easily resolved if we just handed over the credit card.) We also paid for a private soak--and like others here, experienced the cross-armed foot-tapping from staff, who just seemed generally a bit put out by dealing with everyone. We felt like we were in the way. On the plus side, the person in our party who got the massage said it was definitely worth it, and you won't be disappointed by the general atmosphere and location. The bottom line: Would we go back? Probably. However, for the room rate we paid -- even receiving the NM local discount -- it seemed a *tad* steep for a run of the mill room. Next time, we'd probably just consider a day pass instead, rather than staying on site. And we likely wouldn't do a private soak again.

I stayed overnight at Ojo and found a bed bug in one of the beds. The bug was inside the covers - I trapped it in one of the glasses and kept it on the nightstand for the staff to examine. I called the front desk to let them know about the situation and the man who was on staff that night did not seem alarmed or concerned. I was staying overnight with a friend and we asked if he could move us to a different room. He said the only room he had available was a single bed right next to our current room. We did not feel comfortable staying in the room next door but he insisted that was the only room he had available. After a little prodding, he then said he could move us to another building that has 2-room suites. I'm not sure why this wasn't his immediate initial response - many of those suites were vacant. The maintenance guy who came to help us with the move was very polite however he didn't take a single look at the trapped bed bug in the glass and kept intimating that perhaps it was just a bug from outside. I'm not concerned about insects being indoors - that's inevitable. The bug we captured was a bed bug. I had lightly mentioned the situation to the front desk staff in the morning when checking out. They also seemed unconcerned and gave me the manager’s card - over the course of a week now I’ve left him 2 voicemails and 1 email with NO response. This was the absolute worst hotel stay I’ve ever had, and the worst $360 ever spent. Good luck to anyone who stays here.

This was the least accessible place I have ever been. I took my mother because she lives with a chronic disability and the hot springs are great for her. I didn't see anywhere online that this place is not accessible. Stairs to get into each building. Stairs just because. A huge and steep set of stairs to get to the hot springs. She easily did over 100 stairs. Not a single ramp in sight, and some could have easily been made. This place gives off rich Santa Fe vibes, they obviously have money they could invest into making it navigable. Even the tubs themselves are bowls you have to crawl over. Like, with all the stairs here, you would think maybe they would have stairs in the tubs to step down into them? But no, Just a bowl to crawl into. With a property like this, you need to tell people you can't accommodate people with mobility issues. Anyone in a chair couldn't even make it to the front door. A trip that was meant to help my mom relax and feel better ended up hurting her more in the long term. A visible notice saying this place is not for people who can't climb several flights of stairs is needed. Personally, I'd skip this and go to Jemez Springs or T or C hot springs.