Satoi Kosetsu Shichijo-Mibu

The house is nice and beautiful. It has the old Japanese style house design. The toiletries are well prepared and instructions are clear. Thank you the owner for the accommodation. Would recommend families and friends for this house type. Arigato

So comfortable and good location nearly JR station

I’ve booked for two nights in this hotel. Everything is almost perfect in the first night. The location is good, nearby the train station, a 24hr familymart in 2min walkable distance. The non-contact check in requested by the hotel through email is smooth and im okay with this arrangement. The instructions in the email are clear enough and i had successfully found the hotel and got into the room. It did look like perfect but something terrible happened in the second night. I came back to the hotel at 8:49pm and found i could not enter the room because the password was wrong. I entered exactly the same password which did work at the first night. Ive tries so many times slowly and clearly to confirm its not my mistakes if i had enter wrong password. After many times of wrong entering, the electronic lock was locked for trying. I was so desperate and sending email to the hotel asking for help, as my phone had only internet service but no phone call. Of course there was no any reply even till now, which is extremely ridiculous. Then I walked to the familymart trying to ask for help. Luckily there was three locals in the shop and one of them could speak english, they helped me calling to the hotel number instructed in the email , saying that is a 24hr number for emergency need and no one answered :) Then we google the hotel and find another number, then a japanese local answered. After communication with the staff, the three locals go to the hotel with us( they were super super friendly and helpful, thank you very much), trying to unlock the door by following the steps told by the staff in the phone, yet the door was still locked. Then the staff asked we to wait for 10 mins and someone will come. The 3 locals waited with us( AGAIN, THEY WERE EXTREMELY FRIENDLY, i cant imagine how would it end up that night without their help) Then the staff came and took only 2 seconds unlocking the door, I watched with my eyes that he did not enter the password I was given but another one, he did exactly know what was the right password. What the f was happening? Why the Password was changed? Who did that? Ive paid for two night! After opening the door, the staff just continually saying sorry and not answering my question. EVEN TILL NOW, i dont get any reply from the hotel, explaining what happened that night, it is the most ridiculous and terrible experience i ever had in my life.

房間好靚，清潔企理，環境清幽，舒適 但要講嘅就係去到酒店門外，地圖直接顯係示房間位置，搵唔到類似reception嘅地方或職員，要打電話搵房間職員幫手 圖片係房間門外

排屋的住宿體驗真的非常地道，房屋很漂亮，一入屋非常舒適，那裏怎麼拍照都很有味道。住宿食物都非常滿意，因為我們有家庭成員不吃牛肉，雖然旅館初時不能，但都願意溝通讓我們可選擇不同的食物，真的十分感謝！

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