Four Points Flex by Sheraton Kyoto Oike

A Mixed Mariot hotel Staff were super friendly and location wise its central Kyoto but cleanliness was average and it makes some odd decisions when it comes to amenities Oddly the service is probably the worst of any mariott ive had and its not the staff but the policies. Bathrobes? Gotta collect from downstairs each time in the name of carbon footprint? But the big tv comes on each time i open the door Water? Nope….gotta go downstairs for it Simple things all need to be collected by hand each day and in the room i kept finding random hairs….must be using a low energy vacuum aswell Only one working elevator or the other is turnt off to save carbon and as a result sometimes you can wait 20 minutes to go downstairs…not joking, me and 5 others took the risk one morning of opening the fire door and taking the outside stairs to get out…can confirm fire doors are not alarmed Yet the staff were super helpful and polite which makes it a mixed bag. I would probably not stay again due to the policies then the staff Location is nice though nejo castle : 10 minute walk west Imperial Castle : 10 minute walk north Golden Pavilion : 20minute bus right outside The harder one is the Fushima Inori you need to go 30 minutes east and 40 minute train south Lastly bath is big and no noise at night

Hotel is very clean.Good service and good location. Near subway only 5min to walk.

I used this many time and I will use it ask always. It is very easy and save queue and costs.

Located on an active street market, just getting to the hotel is a buzz. Once inside a clean reception with attentive staff ease the surprise. The rooms are slightly larger than your typical city bijou. The included breakfast was nice and varied, continental with a couple of English twists. Cooked eggs offered in many variations added to the mix. Plus points. My room had a lovely city view and the location? The heart of a very active city. I

Short walk from the subway. I was pleasantly surprised how beautiful and elegant it was. And how they blended traditional Japanese elements like the serene gardens at the entryway with chic modern furniture and very tasteful finishes. I appreciated the helpful staff and laundry and deep soaking tub. It felt like a much more expensive hotel.

Good brand - disappointing Front Desk Experience It is truly unfortunate that such a nice and well-appointed hotel was let down by the service quality of its staff.