La Quinta Inn & Suites by Wyndham Kyle - Austin South

This property should have stated that it was being remodeled. The hotel looks dirty, it’s old and out dated, half the lights in my room didn’t work. The hallway was so hot it was ridiculous! Not what the normal La Quintas I’ve stayed at before.

My family and I have stayed at many La Quinta properties over the years and this one was unfortunately one of the lowest quality ones we've stayed at. The carpet in the hallways was old, dirty, and beat up looking, as were the walls. The rooms were not cleaned well, lots of hair and various debris on the bathroom floor, mold on the walls-- the carpet in the room was very dirty with an obvious trail in "high traffic areas". The curtains in my room were literally shredded to ribbons and instead of replacing them, the strips of fabric were just tied in knots. One of the two rooms we booked had a door that was literally falling off the hinges and had to be lifted up in order to make the door close and the locks latch (we didn't say anything to staff as we were exhausted from traveling all day and just wanted to rest). The worst part of this experience was that there was construction that began around 7-8am that we were not notified of before booking. There was signage on property, but no attempt was made to notify me before my reservation was made.

I didn’t like having to ask for wash cloths multiple times only to have our towels changed every day for our 3-night stay w/o replacing what we had, incl. our bath mat, so we had to ask again. I left a note on the bathroom counter to please just leave the used towels & we would re-use them, but no one paid any attention to that. I also didn’t like how dirty the hallway carpets were & stairs carpets & there were a lot of worn places on the walls around the edges that needed paint to cover chips, etc. I know they are remodeling right now, which is good b/c the whole property needs it. Also, the set up of our 2-queen suite room s/have been flipped. The family member on the sofa sleeper froze during the night b/c the rest of us on the beds were too far away from the AC, so we had it on high but were still hot…made it difficult to sleep well for all.

It was an overall moderate experience. There was remodeling going on that we were made unaware of until we arrived at the property. They began construction early in the morning, often waking us up. However, the staff was very friendly and helpful.

This property was in dire need of updates and maintenance. The floors were filthy, our toilet seat was broken (immediately fell onto the floor upon initial use), and both curtains were ripped (huge holes).

Room smelled like mold. Curtains were torn, furniture was worn out and bathroom was old. I would highly advise everyone to stay elsewhere. Place is a dump.