Hampton Inn Kyle, TX

Easy check-in, pleasant efficient staff. Left a phone in fitness room(unsure where had misplaced-staff recognized us when we returned that evening-that’s service!) Clean.

Upon arrival I was told a “3rd party” changed our 2 bed room to a single king room. This was false since I specifically paid extra to have the 2 queen beds, but since they were sold out, they couldn’t offer me a solution. ******* made it right by crediting me back a bit, and the hotel gave me a few bottle waters & 2 free snacks, along with a rollaway bed that was actually comfier than the king size bed. The room was super spacious & the employees were friendly, so we’d stay again, but definitely have to confirm ahead of time that I’m getting the room I paid for. This location was 13 minutes from Texas State University which we were there touring & only a few minutes further from all the shopping outlets. Great location overall.

We don’t stay at hotels very often. Property was clean and well maintained but rooms had no place for clothes We had to live out of our suitcases which we thought was odd. maids and service staff were all very friendly and clean but front desk staff was less than desired. Maybe we just don’t get casual dress but it could look clean?