Lake Victoria Serena Golf Resort & Spa

The entire Serena brand can do no wrong as far as I'm concerned, so I am a tiny bit biased. But not only is this the nicest hotel in the Kampala area, they're also the best to work with if you're organizing a wedding, a conference, your first born's 5th birthday party... basically any event where you need professional services and have the highest of standards. I can't recommend them enough. It's the people, the beautiful facilities and the stunning landscape.

We booked a stayed here for 5 nights, big mistake and only booked based on 5 star rating, facilities and the marina restaurant. The staff in the hotel restaurant are insufficiently trained and have no idea what they are doing. The chef is unable to prepare a meal, half the items on the menu were not available. We never received a meal that we ordered and one of our meals was completely inedible. Breakfast was farcical as when the hotel is not busy it goes from a buffet breakfast offering to what the staff called an ‘al a carte’ again we could not get what we ordered from being served milk that had curdled to food being very over cooked. One breakfast we ordered the cheese and crackers, which turned up without the crackers, when we request the crackers they gave us shortbread biscuits. I addition to this, major building works was going on (had been since April and although this was on going when we booked, no one told us about the building works). On our last day we decided to try the golf/marina restaurant only to discover that a wedding was taking place at the venue, even though it had additional facilities that were not being used for the wedding we were treated appallingly by the staff and advised we had to be a golfer to use. The condescending looks we received were appalling it was as if we were something that they had trodden in. Rooms are good, the team looking after the rooms were good as was the concierge. We will never stay at this hotel again and booked at the Protea in Entebbe on our last few days in Uganda, much better.

On our last day in Uganda we headed to Lake Victoria Serena Golf Resort & Spa to grab some lunch at The Citadel Restaurant. As our flight to Uganda had arrived in the early hours of the morning, and our return flight would depart around the same time, I wasn't going to have another chance to get a glimpse of Lake Victoria so I was excited to hear that the resort is located right next to it. The resort is beautiful, well maintained and it was awesome to be able to see a bit of Lake Victoria from it. After taking some photos we headed to the Citadel Restaurant which unfortunately does not capitalize on the views of the lake, but did serve some local dishes including Tilapia which was caught in the lake. I went for the Tilapia Fillets and can highly recommend you give it a try. I also went for one of my favourite local beers, Nile, which I can highly recommend if you haven't tried it yet. The food was good, the service was good and the beer was good - what more can you ask for.