Mercure Kunshan High-tech Vientiane Hui Hotel

This was our second trip in 3 months. The staff at the reception when signing us in and clarifying our passports were quiet rude this time. They were confused and kept insisting our passports were expired. They kept saying silly things in Chinese assuming we didn't understand. I am living in china for 6 Years and last time I have been home was Feb 2023. They kept reading this date and saying it was wrong even though it clearly shows I entered china again after a holiday on the date. Despite this we still enjoyed the stay. I must applaud the staff at breakfast. They were friendly at all times and spoke English quite well. Always smiling unlike those ladies at the reception. We wanted to book in again in two weeks but may re think this.

Room was quite clean and amenities refilled on daily basis. Staff provided good sevice and was very helpful. The hotel breakfast had a great selection.

I took the train from Shanghai to Kunshan. Need to take a taxi which is cheap to the hotel from the train station (about 12-15 minutes). The hotel room is very spacious, the toilet is very nice and clean with a heated toilet seat. The breakfast choices is alright. The hotel is about 5-10 min walk to a shop center. There is a convenience store (Family Mart) beside the hotel thus you can get snacks, coffee and drinks easily. Overall I had a good experience staying here, will definitely consider staying in Mercure Kunshan again if I were to have business here.

very good place, super clean rooms, excellent breakfast, nice service

great location , clean , good food

The hotel itself was nice and modern, but the room was a bit smelly, someone smoked there before. Also for this kind of hotel I would expect English speaking personnel at the reception desk. But all in all fine.