Holiday Inn Kunshan East

Experience at Crowne Plaza Kunshan: A Nearly Perfect Stay, Marred by a Strand of Hair I was initially looking forward to a perfect weekend at the Crowne Plaza Kunshan. The hotel's environment, facilities, and services all met my expectations, but a small incident during breakfast slightly tarnished the experience. Pros: Prime Location:The hotel is situated in the heart of Kunshan Development Zone, offering convenient transportation and a variety of shopping and dining options nearby. Spacious and Comfortable Rooms:I stayed in a deluxe king room, which was spacious, modernly decorated, and equipped with comfortable bedding and complete amenities. - Warm and Attentive Service:From check-in to check-out, the hotel staff were always smiling and provided warm, attentive service, making me feel at home. - Diverse Breakfast Options:** The hotel offers a wide variety of breakfast options, including both Chinese and Western dishes, all of which were tasty. Cons: Breakfast Service Needs Improvement:During breakfast, I found a strand of hair in my soy milk, which made me very uncomfortable. I immediately reported the issue to the restaurant staff, but unfortunately, the chef did not respond or offer to replace the soy milk or provide any other compensation. This handling of the situation left me very disappointed and affected my dining experience. Summary: Overall, the Crowne Plaza Kunshan is a good hotel with commendable environment, facilities, and services. However, the breakfast service needs improvement. I hope the hotel can pay more attention to guest feedback and promptly enhance service quality. **Rating: **Environment:5/5 **Facilities:5/5 **Service:4/5 **Dining:3.5/5 **Overall Rating:4.5/5 Suggestions: The hotel should strengthen hygiene management in the breakfast restaurant to ensure food safety. Restaurant staff should receive more training on service awareness to promptly address guest complaints and suggestions. The hotel could also establish a more comprehensive guest feedback mechanism to continuously collect and address guest opinions, thereby improving service quality. I hope the Crowne Plaza Kunshan continues to improve and provides an even more perfect stay for its guests.

Nice breakfast. Good selection of food. The coffee quality is good.

Any Anna Nice

Good hotel

這家崑山時代假日酒店太棒了，性價比超高的度假酒店，用實惠的價格入住洲際酒店服務的品質，享受着假日的舒適安靜。 設施：入住的客房寬敞明亮，每一處細節都流露出洲際旗下精緻與舒適。柔軟的床品，大牌的床墊讓你輕鬆入睡，清晨的陽光透過窗簾灑在床上，彷彿在邀請我享受新的一天。 餐廳早餐的菜品豐富多樣，每一道菜都充滿了驚喜。從傳統的地中海美食到現代的創意中西菜餚，無不展示了廚師的匠心獨運。 除了舒適的客房和美食，酒店還設有設施齊全的健身房和休閑區。在享受美食之餘，我盡情地揮灑汗水，保持身心的健康與活力。 服務：洲際旗下酒店的服務團隊也讓我印象深刻。無比何的何地 從前台到客房，再到餐飲他們總是面帶微笑……～～～ 衞生：酒店衞生一流，潔凈無瑕疵。 環境：酒店規模夠大的，獨立大樓28層，一層有大堂咖啡吧，西餐自助餐廳，二樓早餐自助餐廳，還有3800平大型宴會廳，超大地下停車場，還有新能源充電樁。酒店不遠處還有世紀廣場大型商業城，吃喝玩樂一應俱全。 酒店後院就是湖水圍繞，還有大片草坪公園，早起散步非常愜意。此次入住體驗非常滿意，下次再來崑山入住時代假日酒店。

和朋友帶孩子五一去度假的，有游泳池，孩子可以無限享受的去遊玩也鍛鍊了身體，房間很乾凈，就是因為是小長假，酒店人手有點少，打掃房間速度慢了點，其它方面都很不錯，還參加了酒店舉辦的啤酒節，聽着音樂，看着煙花，一羣大人小孩享受美食與快樂。