Gæstebruger
25. maj 2024
Stayed in this hotel two times in my trip, 2 days at the start and 2 days at the end. I requested in trip.com for non smoking rooms. As I checked in, I requested again for non smoking rooms but they mentioned they did not have non smoking rooms. In my first stay, there was a strong cigarette smell when we entered, especially strong in the toilets. The cigarette smell was abit random, some times abit stronger and sometimes you can’t smell it. Maybe the smell through the aircon vent, and there’s certain timing when more people smoke. Gave them our feedback and they say they will clean our room in our next stay and gave us air freshener and eye masks. We didn’t want it at first but the receptionist came out of the hotel and passed it to us as we were waiting. At our 2nd stay, the smell was better and only certain timing there was abit of smell, probably air con vent. The cleaner lady was very sweet she gave us more waters as she saw our cough medicine box on the table. The air in Kunming is quite dry. The room is clean, room is comfortable and you can take additional water at the reception. Overall service was good.
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