Grand Hyatt Kunming

The hotel is new, the location is strategically inside the city and it is very convenient to explore the surroundings. What really stood out to me, though, was the exceptional service from the concierge staff “Bianca” and “Nancy”. They were not only friendly and helpful but also proactive in ensuring everything was perfect. I especially appreciated how they consistently followed up to make sure our needs were met. Highly recommended for both leisure and business travelers.

Really enjoyed our stay at Grand Hyatt Kunming, and the room looks luxurious, very clean comfy bed and room, and we were given a nice welcome plate of grapes on our arrival. But I felt the pillows could be more comfortable as it was quite thin. The staff at Grand Hyatt were also very nice and prompt in their service. When we rang the room service, the staff were very fast in meeting our requests. From the front service desk, to the bellman, and the staffs that delivered water to our room, they were all very polite and helpful and made our stay a pleasant one. A special shoutout to Nancy at the front desk for her great, friendly attitude, and going above and beyond in her service during our stay. Will definitely recommend Grand Hyatt Kunming!

Grand Hyatt is strategically located in Kunming city, it has an underground access to metro and a walk link to shopping mall. The room is spacious and toilet is well designed. In-house movies and tv channels are plenty to choose. The hotel’s facilities such as indoor pool, gym and steam room are clean and usable. Price is a bit high, as our room does not cover breakfast. Suggestion:- - provide some Chinese tea bag - if room was booked with kids, pre-prepared extra towel and toiletries will leave a personalised impression to hotel guests - liaison with shopping mall not to close the gateway to hotel access link too early when the mall is closing at the end of day, otherwise hotel shoppers have to walk around big round the building to return.

Grand Hyatt, Kunming is very new about 3months old. The room is spacious and has fantastic showers and bath tub. Lighting is slightly on the dimmer. The hotel is connected to a swanky high end mall on the 3rd floor (10am to 10pm). Very convenient access. Superb service from the front desk to the Chinese restaurant. We wish to thank Bianca for her promptness in addressing our needs and questions relating to the hotel and Kunming highlights. Amy from the Yun Xiang Restaurant is also very helpful.

Reception and concierge staff were friendly and always around to assist. Walter Yu was very helpful when I asked for early check-in and late check out. Nico and Emily were helpful, too

We had a pleasant stay at the Grand Hyatt Kunming, with highlights including top-notch customer service, impeccably clean and modern rooms, and very comfortable beds. The hotel’s amenities were first-rate, and the location was perfect, being connected to a shopping mall. A special mention goes to the General Manager, Walter, for his personalized care of our family—this really made a difference. Overall, the Grand Hyatt Kunming delivers on comfort and service. We will be happy to stay here again next time.