Hotel Grand Continental Kuching

This is a dated hotel. Throughout the whole hotel, from the lobby to the bedrooms, there is a stale smell of oldness. The staff are trying their best to help but their appears a lack of enthusiasm and passion. There is an outdoor pool but no indoor one, and this ia unmanned and quiet small for the hotel size. The doorman is friendly. Menus are repetitive after a few days. This would be a great hotel if the owners invested a little into modernising and maintenance.

The overall staff services provided is excellent including the receptionists, male and female,all of them are showing me their smiling face while asking for information especially Robert, allaisteir and few female, l can’t remember her names. Room facility is a bit run down and no renovation done. Hotel building exteriors looks good but room interior is with 80s furniture . The water colour is yellow especially the toilet and wash basin, l need to flush for 5 6 times, then the water becomes clearer. Bath towel upon request from laundry , not available in the room. The bathtub is leaking at the corner edges each time we took our shower, the floor nearby the toilet bowl will be watery and can’t comfortably use the toilet as our bare foot will get wet. With the rate l paid through trip.com is still acceptable. Housekeeping forgot to provide the daily drinking water for my 2nd day but managed to have it after inform receptionist. Eatery areas can be find easily, there is one infront of the hotel ( famous for Sarawak laksa)and across the road, commercial shop lots with a lot of kopitiam and aircond restaurants they upgraded our room due to running high occupancy ( association rooms booking)

The room is spacious. Quite comfortable. Many parking lots available to the travellers who use car. My problem is the old fashion key to open the room door manually instead of hotel card. Sometimes a bit hard to open the door. However, there is an instruction displays on the door "Turn to the right". Still, I am clumsy to use the hotel key.