Swiss-Garden Beach Resort, Kuantan

Newly renovated hotel, the room was clean and comfy with seaview, we enjoyed our stay at swiss garden beach resort and kid like the kid play room too.

I called one day earlier to request early checkup. It was entertained however due to system breakdown still required to wait almost one hour in the car. To their credit they still did their best. According to the Trip package I was supposed get welcome drink but it was not there.  The nasi lemak rendang so good but the breakfast spread so limited. The renovation thingy quite a disturbance, need to walk all the way to access beach, no Deli yet, lobby not ready too. However they already informed that in advance so it was acceptable.  During housekeeping, our room key that was used to power up the room was taken, but the concierge sent a new one once the complaint lodged. They also restock only one bottle of mineral water instead of two, but the housekeeper comply with our request for another without much hassle.  I did not have enough time to try their fitness centre but one visit showed it was wide and adequate. I hope in the future it will be for 24 hours like other hotel and accessible with keycard.  All in all I will give 4 stars. Need to improve on breakfast spread. Special shoutout for Mr Kamarul our concierge/porter for excellent service. Will come again later.

Reception 5/5 Room service 5/5 Amenities & cleanliness 5/5 Room (especially the muji vibes) 5/5 Staff 5/5 Food 4/5

Friendly & helpful staff in the hotel. Location are near with the beach.

I stayed at this hotel for one night and was very satisfied with my experience. The staff here are extremely friendly and always ready to assist. The location is very strategic, with plenty of dining options just outside the hotel. The cleanliness of the room was impressive, and its design was both modern and appealing. The breakfast was delicious with a wide variety of options to choose from. Overall, I think staying at this hotel is truly worth it. I would definitely return if given the chance.

Booked for a reunion with friends who flew in from London and massively regretted it as soon as we arrived. I am shocked by all these positive reviews. They simply cannot be real.  None of the photos of facilities shown in the description are real or operational.  The whole hotel is a horrific building site and there is constant jack hammering from 10-6.  There is no restaurant or bar except one small room that functions as everything until about 10.  Food is mostly reheated frozen stuff being prepared from a tiny operational kitchen.  Then no room service.....nothing.  Most of the hotel is shuttered and inaccessible.  The pool, though barricaded and inaccessible, looked ok but when I woke up to swim on day 2, it was all green and not allowed to swim.  There is literally nothing open and nowhere to even sit, except your room.  The beach is a 5/10 but very neglected and zero facilities.  The photos are not real.  I have videos of the jack hammering but videos cannot be uploaded here but will do on google.  You simply cannot even hear anyone talking to you, it's that loud.  The staff was nice (the only positive) but fed up with the building works and for taking the flack from customers.  It is a scam for this hotel to be open, it should be closed for business during this renovation or at least made clear to clients.  "Renovated in 2023" is an utter lie.  Will be contacting Trip to pursue refund and to remove this hotel from their listings