Shangri-La Kuala Lumpur anmeldelser

My wife and I came to Malaysia for the 1st time for Christmas and New Year celebrations. We stayed at the Shangri La hotel in KL and Penang and both hotels had unbelievable service! I am so impressed with their customer service support and the facilities they provided to make our stay a comfortable and relaxing experience. Food is absolutely incredible! Amazing breakfasts and a big pool to enjoy!

Although the room look old fashion, but the room is neat and comfy. Almost all the facilities are provided, the staff are nice and well explained. Strategic location and near to monorail station.

Awesome been through “ w hotel , st Regis” that’s my usual place with Marriot. It amazed me in shangrila KL 🙏❤️☺️ Thank you with the warm and great services provided to me and my family! We did enjoy the stay although it’s one night only as we are rushing off to other country.

Shangri-La provides spacious, clean rooms with outstanding amenities. The breakfast buffet offers a wide variety, including Malaysian options. Exceptional service and convenient location near KLCC are highlighted.

It’s quite busy hotel. Very nice Christmas decorations at the lobby

The horizon club lounge provides wonderful food and service!

Very very good. Perfect hotel to choose. Very strategic location. The facilities is wonderful

Had a memorable stay. Staff were very hospitable, professional and helpful. Celebrated a birthday here and they kindly delivered a cake to us, which was a lovely surprise. :)

Great for family and easy to get grab to go train station and airport. Many eateries around and good location.

Service was excellent lady at front desk was excellent very helpful her name alysia she was on point will definitely stay on my next visit

Checked into KL SL during Christmas holidays with my parents. My mother had a lot of "insect" bite on days 1. She thought it was mosquito bites. On 2nd night she fled pain at the neck's area, woke up and scratched. She found a small red bug on her pillow. Smashed the bug and with blood stained the pillow. Immediately searched the bedding and found another tiny dark color bug. Reported to duty manager next day after we back from outing . The duty manager stated the hotel will investigate. Though been offered to change room, my parent turned down as we had to wake up at 4:30am and catch transport to KL international airport.. Today my parent received the feed back email which just mention hotel investigation found bug issue outcome is "negative" only without addressing "guest concern" . The worst part was dining experience at its "Authur's Bar and Grill." We all ordered steaks . I ordered medium rare which was fully cooked. My parents ordered medium which also fully cooked. I had my steak returned and re-stressed "medium rate" . When the 2nd serve steak came it was "RARE" . One thing we noticed when cut the steak the flesh color was white. (Suspect the steak was poorly de-frosted) Gave up! My parents spoke with the waiter who served us on our discontent with its cooking quality. At the end I notice my dad still paid the waiter 50 RMB tips. For me ,will not pick KL Shangri-la should we visit Malaysia again.

Good hotel. Good service and great breakfast. Stayed in the horizon room with club benefits but felt the food wasn't as good as it used to be.

Check in was fast, staff were friendly and warm welcoming. Room was ready upon arrival. Room is clean and spacious.

Staff very nice and helpful. Fast check in and out. Clean room.