Jalan Walter Granier, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 55100, MalaysiaVis hoteloplysninger
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4.3/5
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946 anmeldelse
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Bekræftede anmeldelser
Placering4.6
Faciliteter4.1
Service4.2
Renlighed4.3
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Negative anmeldelser(30)
Afzal Khan Aslam
Executive Deluxe-værelse
Overnattede i dec. 2024
Solorejsende
1 anmeldelse
4.7/5
Vidunderligt
Slået op den 5. jan. 2025
One of the best locations to be in KL - Bukit Bintang area Superb view of KL skyline .
Staffs were friendly , very helpful - and I need to mention here two of them , namely Rafeeq & Sharipah who'd attended to my check-in and check-out . Both were very professional in their dealing with the guests - so does the other reception counter staffs .
A very clean room - tidied daily during your stay there .
MRT stations , good F&B outlets , shopping malls were all within walking distance .
Overall , a very good hotel . Will definitely be here again on my next trip to KL .
Thank you Hotel Royal !
Oversæt
Svar fra overnatningssted: Dear Mr. Afzal Khan Aslam,Greetings from Hotel Royal Kuala Lumpur!Thank you so much for sharing your experience with us. We are thrilled to know that you had such a wonderful experience staying with us at Hotel Royal Kuala Lumpur. It’s great to hear that, you enjoyed our prime location in Bukit Bintang and the superb view of the KL skyline.Your kind words about our staff, especially Mr. Rafeeq and Ms. Sharipah, mean a lot to us. We will be sure to pass along your compliments, they will be delighted to know they made your stay even more special.We’re glad you found the room clean and well-maintained throughout your stay and that the convenience of nearby MRT stations, F&B outlets, and shopping malls added to your positive experience.It was truly a pleasure to have you as our guest, and we look forward to welcoming you back on your next trip to Kuala Lumpur.Best Regards, Norizan YaacobGeneral ManagerHotel Royal Kuala Lumpur
Nopporn P.
Executive Deluxe-værelse
Overnattede i nov. 2024
Familie
8 anmeldelse
4.7/5
Vidunderligt
Slået op den 13. dec. 2024
The hotel location is excellent and very convenient for travelers (about 5 minutes from KL Monorail and Metro, at Bukit Bintan or the center of Kuala Lumpur.. The hotel staff are nice and helpful.. View from our hotel room is great.. Only recommendation is for the breakfast; no variety and not as good as a 4 stars hotel
Oversæt
Svar fra overnatningssted: Dear Mr. Nopporn P,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our excellent location, convenient access to public transportation, and the great views from your room. It’s also wonderful to know that our staff made your stay more enjoyable.We appreciate your feedback regarding breakfast. We are constantly working to improve our services, and we will certainly take your comments into consideration as we look to enhance the variety and quality of our offerings.We hope to have the pleasure of welcoming you back to our hotel in the future.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
enze
Executive Deluxe-værelse
Overnattede i okt. 2024
Rejs med venner
7 anmeldelse
5.0/5
Enestående
Slået op den 12. nov. 2024
The hotel staff has a good service attitude, the hotel is very clean, and the hotel room just happens to have such a beautiful view
Oversæt
Svar fra overnatningssted: Dear Mr / Ms Enze,Greetings from Hotel Royal Kuala Lumpur!Thank you so much for your kind words. We're thrilled to hear that, you enjoyed the service, found the hotel clean, and were pleased with the beautiful view from your room. It is always our goal to provide a comfortable and memorable experience for our guests. We look forward to welcoming you back for another stay.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Siti Sharaf
Deluxe-værelse
Overnattede i okt. 2024
Solorejsende
9 anmeldelse
4.5/5
Fantastisk
Slået op den 4. nov. 2024
The location of the hotel is excellence, walking distance to all tourist shopping attraction such as Lot 10 and Pavillion. Also only 1 minute walk to Bukit Bintang MRT and monorail. The room was big and comfortable. The breakfast was good and nice.
Oversæt
Svar fra overnatningssted: Dear Ms. Siti Sharaf,Greetings from Hotel Royal Kuala Lumpur! Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that, you enjoyed our excellent location, with easy access to popular shopping spots like Lot 10 and Pavilion, as well as the nearby Bukit Bintang MRT and monorail stations. It's also wonderful to know that you found your room comfortable and that you enjoyed the breakfast.We truly appreciate your feedback and hope to welcome you back on your next visit to Kuala Lumpur.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Anonym bruger
Deluxe-værelse
Overnattede i sep. 2024
Forretningsrejsende
17 anmeldelse
3.5/5
Slået op den 22. okt. 2024
It’s located very strategic because located at centre of Bukit Bintang. Foods are not variety. Cleanliness also not so excellence in the room. Can’t switch on the light in the toilet. Poor routine maintenance.
Oversæt
Svar fra overnatningssted: Dear Mr / Ms, Greetings from Hotel Royal Kuala Lumpur! Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. Please be assured that, we will address these issues with our team immediately to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back and provide you with a more seamless experience next time.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Anonym bruger
Deluxe-værelse
Overnattede i sep. 2024
Solorejsende
8 anmeldelse
4.0/5
Meget god
Slået op den 21. okt. 2024
Good location at center of shopping area, rooms are dated but clean. Staff are helpful and attentive to needs.
Oversæt
Svar fra overnatningssted: Dear Mr / Ms,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We’re pleased to hear that, you enjoyed our central location and found our staff helpful and attentive.We appreciate your feedback about the room decor, and we’re continuously working on updates to enhance our guest’s experience. We hope to have the opportunity to welcome you back in the future.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Dennis Wei Hao
Deluxe-værelse
Overnattede i nov. 2024
Par
1 anmeldelse
5.0/5
Enestående
Slået op den 8. dec. 2024
Carpet a little bit sticky, overall are clean. Good service.
Oversæt
Svar fra overnatningssted: Dear Mr. Dennis Wei Hao,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your experience. We're glad to hear that you enjoyed our service and found the overall cleanliness satisfactory. We apologize for the issue with the carpet and will make sure to address it to ensure a more comfortable experience in the future. We hope to welcome you back soon for another enjoyable stay.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
kittingkitty
Deluxe-værelse
Overnattede i sep. 2024
Andet
202 anmeldelse
1.5/5
Slået op den 17. okt. 2024
Good location. But very strict staff, feel a bit pressure when check in and check out. However they are actually no harm maybe they just happen to have a bad day that day.
Oversæt
Svar fra overnatningssted: Dear Ms. Kittingkitty,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your feedback. We’re glad to hear that, you enjoyed our location.We sincerely apologize for the impression our staff gave during your check-in and check-out. It’s important to us that, every guest feels welcome and comfortable, and I regret that we fell short in your case.Your understanding of the situation is appreciated, and we’ll make sure to address this with our team to improve our service moving forward. We hope to have the opportunity to welcome you back and provide you with a more pleasant experience.Best Regards,Rhusdi RashidHotel ManagerHotel Royal Kuala Lumpur
MChu
Deluxe-værelse
Overnattede i sep. 2024
Par
28 anmeldelse
5.0/5
Enestående
Slået op den 15. okt. 2024
The location is right in the centre of Bukit Bintang next to Lot10. A good place to stay will come back for sure.
Oversæt
Svar fra overnatningssted: Dear Mr. Michael Tung Shie,Greetings from Hotel Royal Kuala Lumpur!Thank you for your wonderful review. We're thrilled to hear you enjoyed our central location in Bukit Bintang and had a great stay.We look forward to welcoming you back soon.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Anonym bruger
Deluxe-værelse
Overnattede i sep. 2024
Solorejsende
2 anmeldelse
5.0/5
Enestående
Slået op den 6. okt. 2024
Good hotel to stay, near the attraction places, clean hotel, lobby smells good, polite and friendly staffs, good services, except for parking. No parking space is provided for customers; it only has valet parking, which is very expensive. Because of no public parking, no choice; I request a valet, but I need to pay RM40 just because I arrived before check-in time around 12.++ p.m.
Oversæt
Svar fra overnatningssted: Dear Mr / Ms,Greetings from Hotel Royal Kuala Lumpur!Thank you for taking the time to share your experience. We're delighted to hear that, you enjoyed our clean accommodations, friendly staff, and the convenient location near local attractions. Your kind words about our lobby and services truly mean a lot to us.We sincerely apologize for the inconvenience you faced regarding parking. We understand that, the valet service can be costly, especially if you arrive before check-in time. We are continually looking for ways to improve our services and will take your feedback into consideration.We hope to welcome you back in the future, and please feel free to reach out if you have any further concerns or requests.Warm Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Chang Foong
Deluxe-værelse
Overnattede i aug. 2024
Solorejsende
3 anmeldelse
5.0/5
Enestående
Slået op den 9. sep. 2024
Location hotel situated nearby monorail bukit bintang.
Convenient during taking any public transport.
Surrounding available shopping mall and eating place. Environment hotel nice and clean. Great recommend.
Oversæt
Svar fra overnatningssted: Dear Mr. Chang Foong,Greetings from Hotel Royal Kuala Lumpur!Thank you so much for your wonderful review. We’re delighted to hear that, you enjoyed your stay with us and found our location convenient for accessing public transport, shopping, and dining. It’s also great to know that, you appreciated the cleanliness and environment of our hotel.Your kind words and recommendation mean a lot to us. We strive to provide a comfortable and enjoyable experience for all our guests, and feedback like yours motivates us to continue doing our best.We look forward to welcoming you back for another great experience.Best Regards,Rhusdi RashidHotel ManagerHotel Royal Kuala Lumpur
TEE
Deluxe-værelse
Overnattede i aug. 2024
Rejs med venner
7 anmeldelse
4.0/5
Meget god
Slået op den 30. sep. 2024
good place to stay and best service and clean and near to town
Oversæt
Svar fra overnatningssted: Dear Ms. Tee,Greetings from Hotel Royal Kuala Lumpur!Thank you for your wonderful review. We're delighted to hear you enjoyed your stay, appreciated our service, and found our location convenient. We look forward to welcoming you back on your next visit.Best Regards,Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Gæstebruger
Executive Deluxe-værelse
Overnattede i jun. 2024
Rejs med venner
9 anmeldelse
4.2/5
Meget god
Slået op den 25. jul. 2024
Great room with nice view at 17th floor, overalls ok, However, sound proof need to be improve...next room keep on coughing in the middle of the night
Oversæt
Svar fra overnatningssted: Dear Mr / Ms, Greetings from Hotel Royal Kuala Lumpur!Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed our room and its stunning views from the 17th floor.However, we sincerely apologize for the disturbance caused by noise from the adjacent room during your stay. Please rest assured that we take guest comfort very seriously, and we will look into ways to improve our soundproofing measures to prevent such inconveniences in the future.We appreciate your valuable feedback as it helps us to continually improve our services. We hope to have the opportunity to welcome you back for a more peaceful stay.Best Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Michelle
Deluxe-værelse
Overnattede i jun. 2024
Par
1 anmeldelse
2.2/5
Slået op den 23. jul. 2024
1. After they did room service, they gave me a torn towel. I called room service, and they changed it.
2. The first night I stayed, the aircond fan made a loud noise, & I couldn't sleep well. Then, I called the front service, they didn't help to fix it. After three hours, I called for the second time, directly the technician helped to repair the Aircond fan instead of changing the room.
Oversæt
Svar fra overnatningssted: Dear Ms. Michelle,Greetings from Hotel Royal Kuala Lumpur! Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay.We regret that you encountered issues with a torn towel and noise from the air conditioning during your stay. Please accept our sincere apologies for inconvenience cause. Your feedback regarding the delay in resolving these issues has been noted, and we will strive to improve our service responsiveness based on your comments.Your comfort and satisfaction are our top priorities, and we have shared your feedback with our team to ensure we address these areas for future improvement.We look forward to the opportunity to welcome you back for a more seamless experience in the future.Warm Regards, Rhusdi Rashid Hotel Manager Hotel Royal Kuala Lumpur
Gæstebruger
Deluxe-værelse
Overnattede i dec. 2024
Rejs med venner
1 anmeldelse
5.0/5
Enestående
Slået op den 5. jan. 2025
Check in process is very easy and the room is clean and comfortable. The breakfast that they provide is okay for me. And i really enjoyed staying here because all the place that i want to visit are near from this hotel.
Oversæt
Svar fra overnatningssted: Dear Mr / Ms,Greetings from Hotel Royal Kuala Lumpur!Thank you so much for sharing your experience with us. We're delighted to hear that you found the check-in process easy and enjoyed the cleanliness and comfort of your room. It's also great to know that, our location was convenient for your visits to nearby attractions - that’s something we’re proud to offer our guests.We appreciate your feedback about breakfast and are glad it met your needs. Your satisfaction means a lot to us, and we hope to welcome you back for another enjoyable stay in the future. Best Regards, Norizan YaacobGeneral ManagerHotel Royal Kuala Lumpur