St. Giles Gardens Hotel, Kuala Lumpur

We had booked the St Giles Gardens Hotel instead of the St Giles Residences. When we arrived, we were told that the Gardens Hotel was closed for renovation and that we were relocated to the Residences instead. To be fair, the Residences had been recently renovated and the service apartment was clean, with the flooring re-laid with vinyl finishing. Overall, the rooms were clean, the amenities were nice and there is a 24/7 lounge with free hot drinks and biscuits. However, I had paid an additional SGD20 to book the Gardens Hotel instead of the Residences, so it is not fair to put me in a cheaper accommodation without prior notice. In fact, why was the hotel still listed as available for booking if it is closed for renovation? I called Trip.com to enquire about this, and Trip.com offered me compensation in the form of Trip Coins, as the hotel was unwilling to do anything. Therefore I am only giving 1 star for the hotel service.

Had a good stay overall. Room was quite clean, except that there were some ants crawling around the toilet sink and the countertop above the fridge. The bidet hose was also dirty, with what remains to be some sort of stain left behind by someone else. Water from the bathtub tap turned yellow when filling up the bathtub. Had to use the shower head to fill the bathtub instead

"I recently stayed at this hotel again, and once again, it did not disappoint. The room was clean and comfortable, providing a great environment for relaxation. The staff were incredibly helpful; they even assisted me in retrieving some belongings I accidentally left behind during check-out. The hotel's location is convenient and easy to access, making it a great choice for my travels. I look forward to returning soon!"