Pullman Kuala Lumpur City Centre Hotel & Residences

Love the environment, staff and breakfast provided. The location is great which is surrounding the shopping mall.

Room was spacious and location opposite of Pavilion and within walking distance from Bukit Bintang. very conveniences.

Spacious room, comfy bed for a good night’s sleep, fast wifi, marbled bathroom (very spacious), eco-friendly hotel, breakfast spread is not bad. Able to use link bridge between Banyan Tree to Pavillion (requires short walk along the pavement between Banyan Tree to Pullman KLCC lobby, need umbrella when it’s raining).

Amazing stay and the management was kind enough to let me check in earlier, as a member (member benefits). The gym could be better with machine upgrades (the equipment is old and a bit rusty. I love the location, it is prime time!!!

Drinking mug have fungus growth n have leftover plastic n paper bag left in side few drawer

Not a very pleasant stay for the following reasons: 1.staff behave as if the announcement on pay reduction has just been made. At breakfast, once past the checkpoint for room number, no staff can see us, as we are not Caucasians. Those waiters in yellow tops choose who they show to the tables, who to make eye contact with. I felt I had Harry's cloak of invisibility on. 2. Some water/sewerage work made the toilet bowl in the room flush Teh tarik from midnight of 19 Mar. Gross. By morning of 19 Mar, water from the sink tap was yellowish and then brownish. 3. Brealfast tasted bad. Fishball Tom yum noodle served bad fish balls and cold Tom yum soup. Even omelette from egg station wasn't cooked well enough. Orange juice is fake, just syrup that was inconsistently mixed. 4. Receptionist requested MYR 200 per night as deposit. So, for a 2-night stay, pay 400. This is a place I will never go back to. Staff wear coloured lenses. They don't know about service at all. And hotel feels dated and old. Uninspiring. Maybe only the large pillow is worth hugging and praising.