Aloft Kuala Lumpur Sentral

Room is spacious and clean. Toilet is big. Breakfast is average. Location is good, connected to shopping mail, LRT, MRT and train station

I had high expectations for Aloft, being part of the Marriott group, but unfortunately my experience was very disappointing. The facilities were below par – outdated and poorly maintained – and the overall atmosphere didn’t reflect the modern, vibrant brand that Aloft is known for. More importantly, the staff’s attitude was indifferent and unhelpful. Requests were handled with minimal effort, and there was a clear lack of hospitality. As a frequent Marriott guest, I was expecting better service and professionalism. Aloft should seriously re-evaluate its service standards and facility upkeep if it wants to stay competitive and meet the expectations associated with the Marriott name.

Excellent, helpful staff, delicious breakfast, the only thing is the front office staff didn't want to give extra door access card which is only one card, it's hard for my family to go out by batch.