Raw31
29. december 2024
This hotel is a basic budget hotel, not up to 4 stars standard as stated .The service is moderate. Basically you have to pay for almost every basic needs like toothbrush, shampoo or soap. They don't provide it.
The breakfast is below par. Very basic and limited choices. Not worth the price at all. Please avoid at all cost.
The service provided is not professional, especially for a 4 stars Hotel.
My parents was confronted and insulted by the door attendant, a Malay Guy today morning, at 29/12/24, around 9am.
The door attendant of the restaurant did not act professionally. He confronted my elderly parents for not paying or trying to cheat by illegally enter the buffet area without further investigation, although they had provide him with the proof of purchase upon entry earlier.
We are really disappointed with the unprofessional attitude and service of the restaurant and door attendant.
We really hope the management of the hotel will look into the issue seriously, before it happens to other guests.
Overall this is a a very unpleasant stay.
Will not repeat again.
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