Platinum Suites KLCC Bukit Bintang Kuala Lumpur by Diamond Plaza Suites

We realised booking through trip.com caused a few problems for us. Check in was not through the main desk but through a separate company who were based on a sofa. Basically they are not flexible and the staff seem scared to support their customers in case they get into trouble. I would advise the company to work on their customer service. Also WhatsApp check in was necessary which i was unable to set up on my chinese phone. Thankfully my partner was able. The actual apartment was nice and clean. A lovely sky pool but its cold not heated. The rooms were not cleaned until late evening despite having the please clean sign out since 10am. This meant we had finished our day out and returned to the apartment not being cleaned. The location was perfect, very convenient to walk and use the metro. I would come again but book through a different company for half the price and better service.

We stayed 3 nights in this hotel. They took a deposit of $100 USD. Unfortunately on the second day we spilt a small amount of coffee in the bed, accidents happen! We requested for the room to be cleaned at 2pm unfortunately we had to ask 2 more times before the room was finally ‘cleaned’. They did not clean, just replenished towels and changed bin. They remade my bed leaving the coffee stained sheets on. We then received a text at 11:30pm the night before we checked out at 11am to say we would be charged 300 MYR (roughly $50 USD) for the small stain. Unfortunately this meant I was on my hands and knees scrubbing at the sheet with hand soap as they left it so late to let us know. At no point was I offered fresh sheets. I had to go down at 5am to request new sheets, they took half an hour before they rang the doorbell to inspect the sheets, before they would give me fresh ones!!!!! (Which then took another half an hour to recieve!!!) We then checked out at 11am and had to wait 20-30 mins for them to inspect our room. We were shown a photo of a very small tea mark on the sheets and told “we won’t charge you if you show us that you have written a very good review about us”. As they had our deposit and we didn’t want to give up $50! Extremely disappointed. Cold feeling to the hotel.

Very conveniently located by walking distances (5 minutes walk) to 2 mass transit rail stations, Dang Wangi LRT and Bukit Nanas monorail stations. It is also 8-01 minute walk to local F&B places at Chow Kit and Jalan P. Ramlee, popular restaurants such Hard Rock Cafe Kuala Lumpur and Restoran Nasi Kandar Pelita for all your breakfast, lunch, dinner and supper needs. It is also nearby to other popular hotels and therefore you are always able to find a buffet meal if desired. I stayed in a deluxe suite apartment equipped with WIFI. It is well furnished as well as spacious for 2-3 persons. It has a kitchenette, a study room, a walk in wardrobe, a shower/restroom, a living and a master bedroom. Its kitchenette are well-equipped with all the kitchen and dining wares for 2 person. It is also equipped with a Borsch 330L two-door refrigerator, a Borsch microwave oven, 2 electric stoves and a kitchen sink. Beside that would be an Electrolux washing/drying machine with washing washing detergent readily available. There is a small dining table, well supplied with 2 complimentary bottles of water, replenished when you asked to make up room which can be slow and would only be done up to 6pm. The living room has a 3-person sofa seat and large TV which is in front of your master bedroom; the master bedroom doesn’t have a door but a sliding divider between the bedroom and the living room. As such your living room TV is also your bedroom TV. The walk in wardrobe has a ironing board and a electric iron, hangers and a small hanging rack. The big shower/restroom is well supplied with toothbrushes, toothpastes, toilet paper, and shower towels. It has water heater for warm showers and hand washing basin. The pity is that there is no bathtub (I had booked the deluxe suite through *********** thinking it has a bathtub looking at the review and photo; not sure if it wasn’t listed properly or it was the *********** UX/UI problem, but I only realised it didn’t had a bathtub after I paid to check.) The infinity pool at the level 51 has breathe taking views during day and night and would open only at 8am. The sky bar at level 51 is equally happening at night, and therefore good for gathering with a view. The check-in/check-out reception service do not have a proper reception counter; it is located at various points by the low parapet wall around a lobby waiting seating area while the staff are not in uniform. Not exactly welcoming, rather confusing and makes one wonder if their booking with the service apartment was authentic.