PARKROYAL COLLECTION Kuala Lumpur

The hotel very cozy, love the facilities in the hotel. Those who love gym, you’ll love it with those new machines. Food was great for breakfast

Got a different room with the one showing in the page before we make booking on Trip.com (the one they gave me is SUPER SMALL). nicely complained to the front-desk staff, the reaction is very unhappy, no smile, all just unfriendly expression. After waiting 15 minutes, they asked me to go to another room, with their cleaning staff to check whether this new room is already same with I booked. I walked with the staff, bringing all my luggage and no one is helping (they asked me to leave the baggage but i brought some of the important documents in the bag, and also i was thinking that this new room is already correct, so im brining my luggage and hope i can go inside the room once its already matched with the photo) but no, after i agree to move to this room, i need to bring all my luggages and bag to receptionist and bring it back again once they finished to register my new checkin process, and yes, no one is offering help for my luggage) The room is also very dirty, lots of dust in the bottom of the bed, marked in the sofa. As for the location, this actually nice. But for the service, and room is totally 1/10. I hope they can improve. Sorry i didnt take any pictures, so i need to capture from the video i took. Hope its clear

Encountered a minor hiccup during checking in but the front desk staff (Sally) made a quick decisive service recovery that left my family impressed. (Don) from the bar was also very welcoming to us. Ensured that our needs was well taken care of. (Syariff) from the thyme restaurant really bothered to ensure that guests were seated quicky during rush hour breakfast even checking on all tables that everything is nothing short of spectacular. (Hani) from room service also made sure our rooms were of high standards throughout our stay. Overall i would rate Parkroyal highly recommend to stay not because of its location near bukit bintang, but to experience extremely high customer service standards received the moment you step foot inside.