Ascott Kuala Lumpur

Ascott Kuala Lumpur anmeldelser

Ascott Kuala Lumpur

9, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50450, MalaysiaVis hoteloplysninger
Ascott Kuala Lumpur
Ascott Kuala LumpurAscott Kuala LumpurAscott Kuala Lumpur
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Gæsteanmeldelser

4.3/5
Meget god
171 anmeldelse
Bekræftede anmeldelser
Placering4.6
Faciliteter4.2
Service4.3
Renlighed4.3
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Alle anmeldelser(171)
Positive anmeldelser(163)
Anmeldelser med billeder/video(31)
Fantastiske værelser(45)
Venligt personale(36)
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Store værelser(24)
Morgenmaden var af gennemsnitlig kvalitet(14)
Fremragende til familier(11)
Praktisk for shopping(11)
I nærheden af shoppingområde(10)
Negative anmeldelser(8)
Suhardi Saaban
Studio Premier
Overnattede i jan. 2025
Par
8 anmeldelse
4.7/5
Vidunderligt
Slået op den 20. feb. 2025
Convenient location near KLCC (8 min walk). Service is great, rooms are comfortable and well maintained. Note however that the restaurant is currently under renovation.
Oversæt
Svar fra overnatningssted: Dear Suhardi SaabanThank you for your wonderful review! We appreciate your wonderful ratings, and we look forward to welcoming you back soon to the Ascott Kuala Lumpur. Our sincerest apologies on the restaurant closure for renovations and we hope to have a refreshed and renewed space in a couple of months for our beloved guests to enjoy.Warm regards,Bhavani NavaratnamResidence Manager
Subzero001
Executive-lejlighed med 2 soveværelser
Overnattede i okt. 2024
Rejs med venner
6 anmeldelse
4.0/5
Meget god
Slået op den 1. dec. 2024
Apartment is large and spacious. But furniture and amenities are run down and old. My last visit in June 2022 is still fine but the stay this time is bad. Fridge is leaking and cannot even close properly. Aircon in one of the bedroom is also not functioning properly. Very disappointed in the brand of Ascott which was the highest class of their brand. Will not be staying at Ascott KLCC anymore.
Oversæt
Svar fra overnatningssted: Dear Subzero001,I'm truly sorry to hear about your recent disappointing experience with us. Your feedback is crucial, for us to improve and take action, and this experience is certainly not reflective of our standard practices.I understand your concerns about the room condition and sincerely apologize for any inconvenience it caused. Please do reach out to me to share the details in order for me to rectify them accordingly.I'm committed to ensuring your next stay exceeds expectations. Please do contact me or my team personally and we will do our level best to take care of you.Warm regards,Bhavani NavaratnamResidence Manager
Sharynloh
Studio Premier
Overnattede i okt. 2024
Familie
4 anmeldelse
4.5/5
Fantastisk
Slået op den 18. nov. 2024
Location is nearby restaurant and malls. However buffet breakfast had limited options and spread.
Oversæt
Svar fra overnatningssted: Dear Sharynloh,Thank you for taking the time to share your review with us. We're glad to hear that you enjoyed the location. We apologize on the breakfast quality which is being addressed with our 3rd party vendor and appreciate your understanding as we worked to resolve it. Your feedback is valuable, and we will address these areas for improvement. We hope to welcome you back to Ascott Kuala Lumpur for an even better experience in the not too distant future!Warm regards,Bhavani NavaratnamResidence Manager
QueenieL0987
Premier-lejlighed med 1 soveværelse
Overnattede i jan. 2025
Familie
9 anmeldelse
5.0/5
Enestående
Slået op den 21. feb. 2025
very spacious, clean and great view. staffs are very friendly and helpful. Will stay again when visit KL.
Oversæt
Svar fra overnatningssted: Dear QueenieL0987,Thank you for your wonderful review! We appreciate your perfect ratings, and we look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
Gæstebruger
Studio Premier
Overnattede i jan. 2025
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 11. feb. 2025
The location is very convenient and the staffs are friendly.  I will definitely stay here again.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for your wonderful review! We appreciate your perfect ratings, and we look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
Gæstebruger
Studio Premier
Overnattede i dec. 2024
Par
7 anmeldelse
4.7/5
Vidunderligt
Slået op den 10. feb. 2025
"Strategic location. Spacious room with complete amenities. Excellent service. Room cleanliness could be improved."
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for your wonderful review! We appreciate your perfect ratings, and our apologies for the room cleaning and this will be shared with our team for improvement. We look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
Rodrigues
Executive-lejlighed med 2 soveværelser
Overnattede i dec. 2024
Familie
1 anmeldelse
2.7/5
Slået op den 28. jan. 2025
Basic of a Hotel for me is cleanliness, it was not the case , the breakfast was served in a restaurant that really needed a major cleaning. The room was smelly and the pool, although beautiful had no service at all. Location is great but I would not return
Oversæt
Svar fra overnatningssted: Dear Rodrigues,Thank you for taking the time to share your review with us. Our sincerest apologies regarding the breakfast service and quality which is being addressed with our 3rd party vendor and appreciate your understanding as we work to resolve it. Your feedback is valuable, and we are addressing this issue seriously and working with new vendors to have a refreshed breakfast environment and enhance food quality soon. We are sorry to hear that you had found the room smelly and we will have our team to check in this further. We hope that you will give us another opportunity to welcome you back to Ascott Kuala Lumpur for an even better experience in the not too distant future!Warm regards,Bhavani NavaratnamResidence Manager
Neo Jiun Jeen
Premier-lejlighed med 2 soveværelser
Overnattede i maj 2024
Rejs med venner
19 anmeldelse
4.7/5
Vidunderligt
Slået op den 24. jun. 2024
Overall had a wonderful experience in Ascott, The rooms were big and comfy, had a kitchen & huge living rooms. The balconies were big but not really maintained as the floors were a little dirty and the building was a little old. The toilets were huge and the bath tub was longer than usual which made soaking in it much more comfortable. However, the balcony doors had a little issue with staying closed and the we found a roach in the kitchen cabinets. Overal 9/10 would stay again, price is a little steep & the air conditioning isn’t very strong. Do note that parking is 10RM, requires room card validation. ( no free parking )
Oversæt
6/8
Svar fra overnatningssted: Dear Neo Jiun Jeen,Thank you for your feedback! We appreciate your comments and ratings and will be shared with our team for further improvement. We look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
Miss Murshida
Tre-værelses Premier Lejlighed
Overnattede i maj 2024
Familie
1 anmeldelse
4.7/5
Vidunderligt
Slået op den 14. jun. 2024
Super love this apartment. The room is very luxurious and comfortable. The toiletries smell amazing. Love that its within walking distance to KLCC and even the Aquaria which my kids enjoyed. Theres a minimart downstairs where we bought drinks and snacks to munch in the room. Only downside is the breakfast. Not much variety and the nuggets served were cold.
Oversæt
6/7
Svar fra overnatningssted: Dear Miss Murshida,Thank you for your wonderful review! We appreciate your perfect ratings and we look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
Chiew Hoon
Premier-lejlighed med 1 soveværelse
Overnattede i okt. 2024
Par
13 anmeldelse
4.0/5
Meget god
Slået op den 2. dec. 2024
The hotel is a little old so the facilities are not very well-maintained. Good location though!
Oversæt
Svar fra overnatningssted: Dear Chiew Hoon,Thank you for your feedback! We appreciate your comments and will be shared with our team for further improvement. We look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
RyanKim86
Studio Premier
Overnattede i nov. 2024
Forretningsrejsende
6 anmeldelse
5.0/5
Enestående
Slået op den 30. dec. 2024
It was great quality and cheap enough even though it was close to downtown!
Oversæt
Svar fra overnatningssted: Dear RyanKim86,Thank you for your wonderful review! We're delighted to hear that you and your family had a fantastic stay with us at Ascott Kuala Lumpur. It’s great to know that our location and overall accommodation made your stay with us memorable.We look forward to welcoming you back in the not too distant future!Warm regards,Bhavani NavaratnamResidence Manager
Maiyo
Premier-lejlighed med 2 soveværelser
Overnattede i mar. 2024
Familie
121 anmeldelse
5.0/5
Enestående
Slået op den 15. apr. 2024
Service very great and 5 stars hotel. Very considerate in terms of all service.
Oversæt
Svar fra overnatningssted: Good Day Maiyo, Thank you for staying with us during your staycation in Kuala Lumpur. We appreciate the perfect score ratings and your recent great experiences specially our team services and 5 stars hotel feeling. We will share your feedback to our team to keep up the good momentum. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager
Kate Pang
Studio Premier
Overnattede i aug. 2024
Forretningsrejsende
8 anmeldelse
5.0/5
Enestående
Slået op den 22. sep. 2024
Excellent hotel service and location! The hotel well located in the city center of KLCC , very convenient and all in walking distance easy to get into KLCC, Pavillion, Bukiy Bintang and public transit Metro. I checked in on 3/9/24 and decided to extend my stay by one night on 4/9/24, checking out on 5/9/24, the front desk service was excellent! Thank you to the staffs Mr.Shahril and Manager (Mrs) was super friendly and provided great help to guests! Love Ascott KL ~ I will stay here again next time I'm in KL.
Oversæt
Svar fra overnatningssted: Dear Kate Pang,Thank you for your wonderful review! We appreciate your perfect ratings and we look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
Muhammad Uzair Farooq
Studio Premier
Overnattede i jan. 2024
Par
27 anmeldelse
4.5/5
Fantastisk
Slået op den 25. feb. 2024
Pros: location is excellent only 100m from KLCC; Pavilion is only 650m. Rooms very spacious and clean, fully equipped with fridge, oven, cokker and good quality toiletries. Staff needs to improve on their customer services - while they were not rude or difficult, they weren't attentive, welcoming. CON: Never book/pay for breakfast - extremely poor quality, ambience nonexistent in fact you could smell very strong odour as you enter, place was very poorly maintained. It of our three days we were put off on day so never went back.
Oversæt
Svar fra overnatningssted: Good Day Muhammad Uzair & Happy New Year 2024, Thank you for staying with us during the Endemic. We appreciate the great score ratings and your nice holidays experience feedback especially our cleanliness, spacious room with nice kitchen setup suit your trip persona, great location and etc. Please accept our sincere apology for the 3rd party breakfast experience and our guest service are not attentive/ welcoming enough, we will share your feedback to our food partner and guest service team to improve. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager
Gæstebruger
Executive-lejlighed med 2 soveværelser
Overnattede i jul. 2024
Familie
2 anmeldelse
3.7/5
Slået op den 12. aug. 2024
Location was perfect and close to KLCC within walking distance. Room was clean and spacious. However, breakfast spread was pathetic and staff at breakfast asked to get our own baby chair knowing we have kids around. Btw, breakfast area was not busy then Also we’re given very low floors even when we stated we want to higher floors and the view was average at best. Baby cot ran out when we did not checked in on time. Children playground was at secluded area.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for taking the time to share your feedback with us. I am truly sorry that your recent stay did not meet the high standards you’ve come to expect. Your comments regarding the service and breakfast have been shared with our team for immediate action, particularly the f&b service. We take your comfort seriously, and regarding the breakfast we are currently addressing this with the 3rd party vendor to ensure the quality is good. Your insights are invaluable in helping us improve, and we are committed to ensuring your next stay is much more comfortable. Please don’t hesitate to reach out to me directly should you want to give us another opportunity at the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager