Swiss Garden Residence Kuala Lumpur

Very loud "breaking" and "cracking" of wood/metal late night and early morning 1am to 5am waking me up abruptly!!! No electric kettle, no complimentary mineral water, no instant tea&coffee provided as minimum room service, although tea cups provided!

The apartment is good, but they did not offer drinking water in the apartment. The TV is too small, and the sofa is not clean or presentable.

This the worst hotel I’ve had for my whole life, and I am a full time traveler. I should have listened to those negative reviews that sounded the alarm. First of all, the bed and sofa have bed bugs. The buggiest and most toxic ones I’ve ever encountered. I found out in the middle of the night after 2am. So front desk was already closed and these was no way for me to change room. I managed to kill two of the bed bugs but there were many more. I couldn’t sleep for the whole night. My whole body is now full of those bites. Second, the AC is not working. Despite setting the temperature to 16 degree, the whole room felt like a furnace. Only the fan is working but it is so loud that you can fall asleep with it on. Third, there is a decomposed corpse of a pigeon outside the window with the head chopped off. Clearly it was dead for a long time and no one bothers to remove it. Next day I made a complaint to front desk but was told to email customer support. I did so, and no reply at all. See the photos below. You’ve been warned. Don’t make the same mistake that I made.