The RuMa Hotel and Residences

I had the pleasure of staying at The Ruma Hotel & Residence last Thursday and I must say—it was such a lovely experience! The place oozes quiet luxury—everything felt spacious, spotless, and incredibly comfortable. What really stood out for me was the amazing service from the staff. From the moment I arrived, I was greeted with a warm smile and a welcome drink (which was so good, by the way!). The check-in process was smooth, and all the information shared was clear and helpful. And when it was time to leave, they even helped send my luggage to the car—such a sweet touch! Oh, and the pool with a view? Stunning. Not to mention the breathtaking view from our room—it made the whole stay feel extra special. If you’re looking for a relaxing, pampering stay in the city, I’d definitely recommend The Ruma. Can’t wait to go back!

First time in 5 star hotel i see big quie for breakfast, sometimes need wait 10-15 minutes before entrance.

The RuMa Hotel & Residences – Review The RuMa Hotel is one of the most refined and thoughtfully designed hotels I’ve stayed at in KL. From the moment you walk in, the atmosphere feels calm, luxurious, and very personalized — perfect for both leisure and business stays. Highlights: • Elegant Rooms: The rooms are beautifully styled with a mix of modern and heritage elements. Super comfortable bed, smart layout, and a spacious bathroom with a rain shower and soaking tub. Bonus points for the complimentary minibar! • Exceptional Service: Staff were genuinely warm and attentive. Every interaction felt personalized and professional — they really go the extra mile without being intrusive. • Facilities: The rooftop infinity pool is stunning, with a great city view and a relaxing vibe. The gym and spa were also well-equipped and spotless. • Location: Quiet yet central — just a short walk to Pavilion Mall and KLCC, but tucked away enough for peace and privacy. Minor notes: Breakfast is high quality, though not the largest spread. It leans more toward curated and refined than all-you-can-eat buffet style. Overall: The RuMa is a true urban sanctuary. If you’re looking for understated luxury, thoughtful design, and top-tier service in KL, this is it. Highly recommended.

Always my first choice to stay here. Everything was good and perfect.

Our second stay in Ruma! Very satisfied with the services and staff, clean and spacious rooms, amazing facilities. Definitely will come to visit again!

Overall vey good service as well as their room very clean looks new well maintained Nice pool nice gym I will give 9/10 Less one point because of their breakfast not much options compare with other hotel but their breakfast very tasty