Pacific Express Hotel Chinatown

This hotel 1st time stay very badly, reception service very badly, never say welcome, not smile, talking no friendly, how you do the business like that? nobody training your staff well right? service is too bad, impolite talk, morning breakfast food only a few dishes are too poor, cooking is too bad, no have eggs, room price is very high, sewer smell is everywhere in the room, I will never come back again.

Overall ok. Just bad smell when move in. Consider clean place and very convenient to Chinatown and all the attractions places.

Very close to Petaling Street where you can get good food for dinner. Room is OK as well

A nice and clean budget hotel, close to the center and the Chinese market. I recommend it.

The hotel is clean and the customer service is very helpful and friendly

**Overall Impression:** While the hotel's staff was friendly and accommodating, the initial room assignment left a negative impression. The breakfast buffet offered a variety of options, but the lack of bellman service was a minor inconvenience. **Staff:** The hotel staff was friendly and helpful, particularly when we encountered the issue with our initial room. They promptly addressed our concern and provided a satisfactory solution. **Room:** Unfortunately, our initial room was plagued by a strong cigarette smell. However, the hotel staff quickly rectified the situation by assigning us a new room. **Breakfast:** The breakfast buffet provided a decent selection, including coffee, tea, mango juice, chicken, noodles, fruits, eggs, and toasted bread. The consistency of the offerings over two consecutive days was appreciated. **Amenities:** The hotel's amenities were basic. The lack of bellman service, while not a major issue, could be improved to enhance the guest experience. **Overall:** While the hotel's staff was commendable, the initial room assignment was a disappointment. The breakfast buffet was satisfactory, but the absence of bellman service was a minor inconvenience.