Mandarin Oriental, Kuala Lumpur

I had high expectations of this hotel. Lo and behold, I was quite appalled by the condition of the hotel particularly the shower stall. The showerhead condition was disgusting to say the least. I believe photo speaks a thousand word. Even the shower lever was covered with plasters just to keep it intact. Amenities are also very dated. I didn’t expect such a reputable hotel in such condition. Will I stay again? It might take a lot of convincing to do so.

Overall the stay is great; may be the breakfast buffet needs to alter a bit and not serve similar food for the last 4 days we were there.

Very cosy, very modern, very clean and spacious room, very comfortable bed and pillow, very high class hotel, the environment view is superb and excellent, able to see the twin towers and lots of greenery, very relaxed place for holiday, also it is convenient to drive around and shopping in KL sentral, no problem parking, and the staff are extremely thoughtful and friendly, the food/drinks and breakfast here are very delicious. I would highly recommend this hotel.

The check-in and check-out was super fast and efficient. Breakfast spread is good and the juices are fresh. The amenities also pleasant and very privacy. Have a great time and for sure will come back again.

We had the most wonderful stay at **Mandarin Oriental, Kuala Lumpur**, and I cannot thank the team enough for making our trip so special. 🌸✨ From the moment we arrived, everything felt warm, personalised, and cosy—just the kind of hospitality that makes you feel at home. The staff’s attention to detail was simply outstanding. One particular gesture touched us deeply: when they made up our room, they didn’t just tidy up—they noticed our phone charger, gently coiled it, and even secured it with a neat velcro tape holder embossed with the hotel’s name. Such a thoughtful and unexpected touch! 🪄🔌 It’s small things like this that leave a lasting impression and show the pride the hotel takes in caring for its guests. Every interaction with the staff was warm and genuine, the ambience was luxurious yet homely, and the service consistently exceeded our expectations. 💖 This is truly the hallmark of Mandarin Oriental’s world-class hospitality. We left with not only fond memories but also a strong desire to return. Thank you, Mandarin Oriental KL, for giving us such a memorable and heartwarming experience—we are beyond grateful! 🌟🙏

A Truly Memorable Stay with Stunning Views & Outstanding Service Our stay at the Mandarin Oriental Hotel Kuala Lumpur was absolutely fantastic. From the moment we arrived, the hospitality was impeccable. Every staff member we interacted with was warm, professional, and eager to help. The highlight of our experience was the stunning view of the iconic KLCC right from our room. Waking up and seeing the Petronas Twin Towers so close was breathtaking, especially at night when they lit up the skyline. The room itself was spacious, beautifully maintained, and felt luxurious in every way. A special mention must go to Mohammad at the reception counter. He went above and beyond to make our stay perfect, helping us with a late checkout and ensuring we were given a room with an amazing KLCC view. His attentiveness, friendliness, and professionalism truly stood out and made us feel valued as guests. Overall, MO exceeded our expectations in every way, world-class service, incredible views, and a prime location in the heart of Kuala Lumpur. We left with wonderful memories and would highly recommend this hotel to anyone visiting KL. We’ll definitely be returning!