JW Marriott Hotel Kuala Lumpur

Terrible during using lift up and down . I don know what group of guest was staying during my stay. The group was not proper arrange , all guest stuck lobby lift during up and down

Had a wonderful 4-day stay at JW Marriott with our family of 30. This was my second time staying here, and once again, the service was excellent. A special thank you to Rashed for promptly sending a bucket of ice when I sprained my ankle at the swimming pool area. Also, many thanks to Restaurant Manager Mr. Nay Thun for his kind assistance with the seating arrangements throughout our stay. Really appreciate the warm hospitality and great service from the team. We had a lovely stay and will definitely be coming back again! ⭐️

Great hotel. Good location. Walk to food at hutong and win Heng Seng. Good gym. Nice pool. Everything you need. Just bad traffic but ok apart from that.

I had a really pleasant stay at this hotel and overall I was very satisfied with the experience. The check-in process was smooth and straightforward, and the staff were friendly, polite, and helpful throughout my stay. They made me feel welcome from the moment I arrived. The room was clean, comfortable, and well maintained. The bed was comfortable and I had a good night’s sleep. The air conditioning worked well, and the room had the basic amenities I needed for a comfortable stay. I also appreciated that the bathroom was clean and the water pressure was good. Housekeeping did a good job keeping everything tidy. The location was convenient as well, with easy access to nearby shops, restaurants, and transportation. It made getting around the area much easier and saved a lot of time. Despite being in a convenient location, I was still able to relax comfortably at the hotel. Another positive point was the service. Whenever I had a question or needed assistance, the staff responded professionally and were willing to help. The overall atmosphere of the hotel was comfortable and relaxing. Considering the room, location, cleanliness, and service, I think the hotel offers good value for the price. Of course, there may be a few small things that could be improved depending on personal preference, but they did not significantly affect my stay. Overall, I had a good experience and would consider staying here again in the future. I would recommend this hotel to couples, solo travelers, families, or anyone looking for a comfortable and convenient place to stay. Thank you to the hotel staff for making my stay enjoyable!

Stay Experience 🔸Everything in the room was very well maintained, and I was very satisfied with the overall stay experience. Service Attitude 🔸The service was excellent throughout the stay. 🔸From the entrance staff to the front desk team, everyone was warm, welcoming, and proactive in assisting guests. 🔸The hospitality left a particularly strong impression on me. Hotel Location 🔸The hotel enjoys an excellent location right in the heart of one of Kuala Lumpur’s most vibrant shopping and entertainment districts. 🔸Pavilion Kuala Lumpur is located directly opposite the hotel, and there are also plenty of dining options within walking distance. Areas for Improvement 🔸Despite being located right in the heart of the city centre, the rate during my stay was surprisingly affordable. 🔸Overall, I was very satisfied with the experience and would definitely recommend this hotel. * I would also be happy to stay here again in the future.

Service is good, location is just opposite of the pavilion bukit bintang very convenient!!

We had a good stay at JW Marriott and get an upgrade room during check in time. The room is bigger and is very near to Pavillion.

We have a room upgrade to executive room. Receptionist and housekeeper are very helpful even though bellboy are just standing at the entrance.

Really enjoyed my stay at JW Marriott Hotel KL. The staffs were extremely helpful and friendly. The service and amenities were excellent.